Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by proactively engaging customers, assessing their needs, and offering assistance. They learn about products using company tools and share information to help customers plan and purchase an entire project. Associates learn to greet, qualify, recommend, and close customer interactions in their department, while also handling basic needs in adjacent departments. Associates maintain assigned areas so products are in stock and the areas are clean, shop-able, and safe. They help provide a safe working and shopping environment by following safety policies and standards, completing specified safety training, correcting hazards or reporting them to the Manager on Duty, and working safely around coworkers, vendors, and customers. They work cooperatively with their Department Supervisor and associates in their own and other departments. Store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Responsibilities
- Provide fast, friendly service by seeking out customers, assessing their needs, and assisting them.
- Learn about products using company tools and provide information to help customers sell or plan an entire project.
- Greet, qualify, recommend, and close customer interactions in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering oneself, coworkers, vendors, or customers.
- Cooperate with the Department Supervisor and associates in the same and other departments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
