Customer Service / Sales

Joe'S Seat Cover•Wichita, KS

About The Position

Air Capital Travel is seeking a customer service representative to work in its 206 N Seneca office. The role focuses on customer satisfaction by handling inquiries and helping customers plan vacations and getaways. The ideal candidate has a customer-first mindset and delivers high-quality service in every interaction. Air Capital Travel will provide training.

Requirements

  • Excellent written and verbal communication skills.
  • Ability to address complaints and issues with effective solutions and a positive attitude.
  • Passion for delighting customers with above-and-beyond service.
  • Excellent time-management and prioritization skills.

Responsibilities

  • Answer incoming calls and emails to address customer questions, requests, and issues.
  • Advise customers on how to use the product or service successfully based on their needs.
  • Maintain product knowledge and provide customers with accurate information.
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