Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by actively seeking out customers to assess their needs and provide assistance. They learn about products using company tools and provide information to customers to help sell an entire project. Associates learn how to greet, qualify, recommend, and close every customer in their department, as well as handle basic needs in adjacent departments. Associates maintain the in-stock condition of assigned areas and ensure those areas are clean, shop-able, and safe. They help provide a safe working and shopping environment by following safety policies and standards, completing required safety training, correcting hazards and unsafe conditions immediately or reporting them to the Manager on Duty, and working safely to avoid endangering themselves or others. Associates work in cooperation with their Department Supervisor and other associates in their department and across other departments. Store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Responsibilities
- Seek out customers, assess their needs, and provide fast, friendly assistance.
- Learn about products using company tools and provide information to customers to help sell an entire project.
- Greet, qualify, recommend products or services to, and close customers in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering themselves, co-workers, vendors, or customers.
- Cooperate with the Department Supervisor and associates in the assigned and other departments.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
