Customer Service/Sales
About The Position
Customer Service/Sales associates provide fast, friendly service by proactively approaching customers, assessing their needs, and offering assistance. They learn about products using company tools and provide information to help customers complete entire projects. Associates learn to greet, qualify, recommend, and close customer interactions in their department, while also handling basic needs in adjacent departments. Associates maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe. They help provide a safe working and shopping environment by following safety policies and standards, completing required safety training, promptly correcting or reporting hazards to the Manager on Duty, and working safely. They cooperate with their Department Supervisor and other associates in their own and other departments. Store departments may include Building Materials, Décor, Electrical, Flooring, Garden, Hardware, Kitchen & Bath, Lumber, Millwork, Paint, Plumbing, and Tool Rental. Position types may include Department Sales, Lead Generator, Pro Account Sales, Sales Specialist, Special Services, and Customer Order Specialist.
Requirements
- Ability to provide fast, friendly customer service and assess customer needs.
- Ability to learn about products and provide product information to customers.
- Ability to greet, qualify, recommend, and close customer interactions.
- Ability to maintain assigned areas and follow safety policies and standards.
Responsibilities
- Approach customers, assess their needs, and provide fast, friendly assistance.
- Learn about products using available tools and provide information to help customers sell or complete an entire project.
- Greet, qualify, recommend products or solutions, and close customer interactions in the assigned department.
- Handle basic customer needs in adjacent departments.
- Maintain the in-stock condition of assigned areas and keep them clean, shop-able, and safe.
- Follow safety policies and standards and complete specified safety training.
- Immediately correct hazards and unsafe conditions or report them to the Manager on Duty.
- Work safely to avoid endangering oneself, co-workers, vendors, or customers.
- Cooperate with the Department Supervisor and associates in the assigned and other departments.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
