Pro Customer Service/Sales
About The Position
The Pro Customer Service/Sales Team delivers service to professional customers, including contractors, property owners, and commercial clients, supporting their experience from order fulfillment and safe loading to product recommendations and delivery solutions. Team members build and maintain customer relationships, use product knowledge and loyalty programs to drive sales, and offer recommendations tailored to customers’ project needs. They are expected to meet monthly sales goals and other store sales metrics. Work may include assisting at the Pro Desk, loading materials, managing deliveries, or providing specialized paint and product knowledge. The team collaborates to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. It also supports store goals by monitoring inventory, carrying out sales initiatives, and upholding customer service and safety standards. Bilingual communication skills may be preferred at certain locations, depending on customer needs.
Nice To Haves
- Bilingual communication skills may be preferred at certain locations; the specific language varies based on customer need.
Responsibilities
- Support professional customers throughout their customer journey, including order fulfillment, safe loading, product recommendations, and delivery solutions.
- Build and maintain relationships with Pro customers.
- Drive sales using product knowledge, loyalty programs, and tailored recommendations.
- Meet monthly sales goals and other store sales metrics.
- Assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge.
- Collaborate with team members to maintain a clean, organized, and safe environment.
- Resolve delivery issues and communicate Home Depot’s advantages over competitors.
- Monitor inventory and execute sales initiatives to support store goals.
- Uphold customer service and safety standards.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
