Pro Customer Service/Sales

The Home Depot•Queensbury, NY

4d•$17 - $19

About The Position

The Home Depot Pro Customer Service/Sales Team serves professional customers, including contractors, property owners, and commercial clients. Team members support the Pro customer journey through order fulfillment, safe loading, product recommendations, and delivery solutions tailored to customer needs. They build professional relationships, use product knowledge and loyalty programs to drive sales, and work to meet monthly sales goals and other store metrics. Depending on the task, team members may assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge. They collaborate to maintain a clean, organized, and safe environment, resolve delivery issues, communicate Home Depot’s advantages over competitors, monitor inventory, and execute sales initiatives. Bilingual communication skills may be preferred at certain locations, depending on customer needs.

Nice To Haves

Bilingual communication skills may be preferred at certain locations; the specific language varies based on customer need.

Responsibilities

Support professional customers throughout their projects, including contractors, property owners, and commercial clients.
Fulfill orders efficiently and load materials safely.
Provide expert product recommendations and delivery solutions tailored to customer needs.
Build and maintain professional relationships with Pro customers.
Proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
Meet monthly sales goals and other metrics to drive store sales.
Assist at the Pro Desk, load materials, manage deliveries, or provide specialized paint and product knowledge.
Collaborate to maintain a clean, organized, and safe environment.
Resolve delivery issues and communicate Home Depot’s advantages over competitors.
Monitor inventory and execute sales initiatives.
Uphold high standards of customer service and safety.