Priority Check-In Lounge Representative - The Cosmopolitan

MGM Resorts International

4d • Onsite

About The Position

The Priority Check-In Lounge Representative works at The Autograph Lounge at The Cosmopolitan of Las Vegas, welcoming guests and providing a personalized, elevated check-in experience. The role focuses on creating memorable first impressions, anticipating guest needs, and delivering exceptional service.

Requirements

• Must be at least 18 years old.
• High school diploma, GED, or equivalent.
• Food Handler’s Card.
• Exceptional customer service and interpersonal skills, with the ability to communicate effectively with all stakeholders.
• Must be able to work various shifts, including weekends and all holidays.

Nice To Haves

• One year of prior relevant Front Desk, Concierge, and/or Guest Services experience.
• Six months of prior relevant cash handling experience.
• Bilingual communication skills.

Responsibilities

• Open and close the Priority Lounge according to department standards, including running LMS/Opera arrival and departure reports, assigning rooms for Priority arrivals, arranging amenities, preparing next-day arrival reports, forwarding phones, and locking the lounge.
• Provide a thorough and efficient Priority check-in and check-out process while maintaining an excellent working relationship between the property and guests.
• Answer guest questions, facilitate reservations, and verify that special requests and amenities are delivered.
• Offer upgraded accommodations when available and promote MGM Rewards enrollment and benefits.
• Control and issue keys while protecting guest security, privacy, and confidentiality.
• Ensure charges and credits are posted correctly, collect payments, process cash and credit transactions, and balance cash and cash-equivalent transactions according to property procedures.

Benefits

• Health and income protection benefits for eligible employees.
• Professional and personal development opportunities through employee programs and network groups.
• Free meals in the Cosmopolitan employee dining room.
• Free parking on and off shift at all MGM Resorts properties.
• Wellness incentive programs to support physical and mental health.
• Access to company hotel, food and beverage, retail, and entertainment discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED