Print Services Specialist (Computer Services Officer 3)

The Government of Nova Scotia • Halifax, NS

13d • CA$75,736 - CA$92,224 • Onsite

About The Position

At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.

Requirements

• Bachelor’s degree in Information Technology plus a minimum of three years experience; or graduated from a recognized Information Technology or Information Management program plus three years and six months of experience (or the equivalent combination of training and experience).
• Experience leading projects or supervising daily activities of team members.
• A good understanding of project management and change management methodologies to coordinate rollouts and system upgrades.
• Previous experience in the implementation of major system rollouts.
• Excellent problem solving and research skills.
• Knowledge of and experience with the support of Microsoft Windows desktop operating systems and applications installed within.
• Experience working with support tools such as remote PC management tools, endpoint protection, and incident management tools to resolve customer requests in a timely fashion.
• Strong understanding of Windows Group Policy administration and knowledge of the Microsoft Tools Suite (Active Directory Services, Configuration Manager (SCCM), DNS, DHCP)
• Must be a team player with strong negotiation and facilitation skills.
• Well organized, be capable of prioritizing and undertaking high-level work under tight deadlines and can exercise sound judgment under pressure.
• Excellent communication (both verbal and written) and interpersonal skills.
• Interact effectively with and communicate technical concepts in plain language to clients, peers, and our leadership team.
• Capacity to manage various tasks while maintaining task deadlines under pressure with a strong attention to detail.
• Be willing to travel to client locations to provide on site support.
• Have access to reliable transportation.
• Be willing to work non traditional shifts to support a 24/7 environment.
• Be open to perform other related duties as assigned.
• Must have a valid license and daily access to reliable transportation for support of remote facilities.

Nice To Haves

• Familiarity with the ITIL Service Management framework
• Support of the managed Print Services environment in Health and/or Government
• Supporting large environments and knowledge of the Province’s IT and Security policies and procedures

Responsibilities

• Design, implement, and deliver secure services.
• Provide support in a 24/7 operational environment for critical digital services supporting government & health care locations across the province.
• Support government departments, agencies, boards, commissions, and offices as well as Nova Scotia Health and IWK.
• Work with other departments and with a diverse client base with varying levels of digital literacy in determining the root cause of their problems and initiating a resolution plan.
• Use common, non-technical, business language to explain technical solutions.
• Support end users in a prompt, polite and friendly manner.
• Support clients directly with more complex issues that cannot be resolved at Tier 1.
• May be the first point of contact for clients and represent the front face of the organization.
• Provide Tier 2 support providing technical guidance and assistance to peers in Tier 1 and collaborating across all support tiers.
• Ensure the availability and security of digital solutions and their underlying infrastructure by planning and leading maintenance and upgrade activities.
• Develop procedures and processes with a focus on continual service improvement.
• Build effective, collaborative, high impact relationships with clients, peers, colleagues, and management characterized by mutual trust and respect.
• Ensure the consistent and reliable availability of print devices and related infrastructure for our clients.
• Timely deployment of our print devices and related supporting configurations, including the physical deployment of print devices.
• Play a key role in supporting the core Information Technology Infrastructure Library (ITIL) Service Support processes to ensure consistent levels of service.
• Exhibit exceptional client service skills and provide a timely and efficient service within established standards.
• May be required to supervise or coordinate tasks for workers at the Tier 1 level.
• Collaborate with Print Architects to coordinate processes and procedures, as well as daily support tasks, for the service.
• Participate in strategic and operational planning as part of a Provincial Print Services team.
• Collaborate with Print Architects on prioritization of work and steps required for tasks or initiatives to be completed.
• Represent CSDS as a point of contact for client departments regarding their service needs and requirements.
• Ensure the client is well-informed of the necessary steps to resolve their issues and maintain a professional and positive attitude when interacting with clients and coworkers.
• Gain a depth of understanding around the importance of your client’s priorities and the impact it has on the client and the public when digital services are not working.
• Act as a subject matter expert on CSDS project teams that could be province-wide with financial and operational risk.
• Coordinate and lead projects within the work unit.
• Represent CSDS as a subject matter expert in projects, pilots and initiatives driven by our client or other areas of the organization.
• Provide Tier 2 technical expertise and escalate issues to other technical teams, navigating the organization to find solutions to complex issues.
• Maintain digital systems and infrastructure using specialized skills and tools to guarantee consistent connectivity and accessibility.
• Provide remote and onsite Tier 2 support within the responsibilities of your service, including connectivity issues, network, desktop software, and print devices.
• Act as a mentor to Junior team members and leading by example.

Benefits

• Defined Benefit Pension Plan
• Health
• Dental
• Life Insurance
• General illness
• Short and Long Term Disability
• Vacation
• Employee and Family Assistance Programs
• Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
• Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
• Countless career paths

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level