Manager, Print Services

University of Richmond

10d•$58,011 - $76,877•Onsite

About The Position

The Manager, Print Services is responsible for all aspects of the University’s print shop, from retail and financial management to physical and online facilities. The Manager sets the vision, exercises leadership, management, and financial skills to provide innovative services, in-store and online, to ensure exemplary customer service, and sound financial practices.

Requirements

Customer service
Communications skills
Flexibility skills
Organizational/detail oriented
Supervisory/leadership skills
Analytical skills
Math skills
Technical skills
Computer skills
Sales or Account Management
General knowledge of printing and mail practices
General knowledge of accounting practices
Comprehensive knowledge of industry guidelines and legalities
Must possess a current Virginia driver’s license with a driving record in good standing

Nice To Haves

College or university environment preferred

Responsibilities

Manages equipment leases, maintenance, and inventory, applicable point-of-sale systems, vendor relationships, and safety audits.
Provides day-to-day operational management of the campus print shop and any satellite operations, including related delivery services.
Maintains and enforces established health, safety, and service standards, including University policies and procedures.
Works collaboratively with campus constituents to determine service needs.
Creates and/or maintains all required logs, records, files, and reports.
Develops working knowledge of all duties; provides position relief, as needed.
Improves outreach on- and off-campus to increase sales.
Establishes effective partnerships and maintains positive communications and working relationships to ensure effective human relations management and customer satisfaction.
Research product trends and develops innovative offerings.
Leads in development of marketing materials and promotional events.
Projects a positive image to promote print services.
Provides diverse revenue streams.
Provides overall vision, leadership, and management for print services, supervising a safe, efficient operation and cultivating teamwork and customer service.
Sets employee performance expectations, communicates specific instructions with appropriate follow-through.
Establishes and maintains policies, procedures, and standards, including but not limited to quality, service, safety, and cleanliness.
Oversees scheduling, payroll, and disciplinary procedures.
Manages staff; ensures training programs for all staff. Provides coaching and guidance. Encourages professional development opportunities for staff.
Manages billing following established procedures.
Helps develop and manage annual budget and monthly income projections.
Monitors and forecasts budgets.
Adheres to financial goals by controlling expenses.
Produces and reviews monthly reports, including profit and loss statements, financial analyses, and benchmarking data.
Maintains responsibility for all financial assets of the assigned unit, including equipment, receivables, and all physical inventory, and petty cash.
Maintains accounts payable, accounts receivable, and general ledgers, closing books monthly.