Platform Lead (Computer Services Officer 4)
About The Position
At CSDS, we prioritize people—both within our team and in the communities we serve. Our mission is to redefine how Nova Scotians engage with government by creating accessible, reliable digital solutions centered around user needs.In today’s tech-driven world, CSDS empowers government departments with essential digital solutions to meet Nova Scotians’ expectations. As a trusted partner across government, we enable departments to fulfill their mandates with secure, user-friendly services. From healthcare and education to public safety, we collaborate to transform how services are designed and delivered.We don’t just implement technology; we modernize outdated systems and reimagine processes. Our agile, data-driven approach ensures that digital services are both efficient and adaptable to Nova Scotia’s evolving needs.Joining CSDS means contributing to work that makes a real difference. From providing vital tech support to healthcare professionals to strengthening cybersecurity and developing scalable digital platforms, you’ll play a key role in building a more inclusive, responsive government for Nova Scotians.Together, we’re setting new standards for digital public service, delivering resilient solutions that meet today’s needs—and anticipate tomorrow’s challenges.
Requirements
- A relevant degree and five (5) years of relevant and progressive experience; or graduation from a recognized Information Technology Program and five (5) years and six (6) months of relevant and progressive experience; or an equivalent combination of training and experience.
- Deep technical expertise in Power Platform, Microsoft 365 (e.g., SharePoint, OneDrive), and/or Dynamics 365 and related productivity and collaboration tools.
- Lead technology change initiatives and platform deployments, including stakeholder readiness and adoption.
- Develop and execute strategic technology plans, translating priorities into an achievable roadmap.
- Engage users and stakeholders and use qualitative and quantitative insights to drive platform service and product improvements.
- Deliver platform products and services using agile product management practices (e.g., user stories, MVP definition, and roadmap/backlog prioritization).
- Work effectively in multidisciplinary teams and apply practices such as user research, service design, usability, analytics, and accessibility.
- Make sound decisions and trade-offs to manage a platform backlog and roadmap through design, delivery, and continuous improvement.
- Design and lead efficient, collaborative platform operations and support, including incident and service request workflows.
- Define, monitor, and report on measurable platform performance targets and service outcomes.
- Communicate clearly in writing and verbally, translating complex technical concepts for diverse stakeholders across government and health.
- Manage scope, resourcing, and budgets to deliver new and existing products that meet user needs.
- Foster empowered teams by delegating effectively and providing coaching, feedback, and support.
- Apply a strategic, innovative, and problem-solving mindset.
Nice To Haves
- Experience in a similar role
- Microsoft 365 certifications
- Power Platform certifications
- Dynamics 365 certifications
Responsibilities
- Provides expert insight and technical stewardship for Power Platform, Dynamics 365 and Microsoft 365.
- Leads the strategic visioning, planning, and definition of cross-platform capabilities and activities within the Modern Collaboration Architecture.
- Takes ownership of productive and collaborative solutions and platform services, providing guidance to users and leaders and supervising analysts and specialists.
- Ensures services and products meet the needs of client departments across the Provincial Government, Nova Scotia Health (NSH), and IWK, and support outcomes for citizens of Nova Scotia.
- Evolves platform capabilities to continuously align with government and client needs.
- Provides strategic leadership for the Government of Nova Scotia's Microsoft Power Platform, Microsoft 365, Dynamics 365, and emerging collaboration technologies.
- Shapes the future direction of these platforms, ensuring they remain secure, scalable, innovative, and aligned with business priorities across government.
- Leads platform and product strategy, establishing roadmaps, growth objectives, and service plans that support business outcomes and enhance the user experience.
- Oversees enterprise governance for Power Apps, Power Automate, Power Pages, Power BI, Dataverse, and Microsoft Copilot, ensuring these technologies are used effectively while meeting security, privacy, compliance, and risk management requirements.
- Defines and maintains key platform standards, including environment management, application lifecycle management (ALM), and maker enablement practices.
- Implements governance frameworks, data loss prevention policies, connector controls, and tenant management strategies to create a secure and well-managed technology environment that enables innovation while protecting government data.
- Leverages analytics, monitoring tools, and governance dashboards to assess platform health, identify risks, analyze adoption trends, and provide actionable recommendations to leadership.
- Continuously improves governance processes and platform performance using data-driven insights and industry best practices.
- Plans and prioritizes platform enhancements using agile, customer-focused approaches.
- Promotes the adoption of modern digital solutions, identifies opportunities to improve efficiency and reduce costs, and evaluates emerging technologies to support the ongoing evolution of government services.
- Provides leadership to a team of analysts and specialists, fostering a collaborative, inclusive, and high-performing culture.
- Builds team capability, encourages continuous learning, and promotes a product-focused mindset that supports the delivery of modern digital services across government through coaching, mentoring, and talent development.
Benefits
- Defined Benefit Pension Plan
- Health
- Dental
- Life Insurance
- General illness
- Short and Long Term Disability
- Vacation
- Employee and Family Assistance Programs
- Career development where you have access to career guidance, tools, resources, and ongoing training for every stage of your career
- Engaging workplace: our employees feel valued, respected, connected, and tuned in, we have forward-thinking policies and strategies
- Countless career paths
- A Dynamic, client-focused office environment where service excellence and teamwork are our focus.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
