Computer Information Services Specialist II

State of Maryland•Howard, MD

2d•Onsite

About The Position

Maintain knowledge of all Automated Roadside Inspection Programs, sites, and training for both current and legacy systems within the Commercial Vehicle Enforcement Division (CVED). Stay informed about the constantly evolving information related to FMCSA's MCSAP Motor Carrier inspection policies, requirements, internet sites, and all inspection programs/software. Maintain communication with all CVED, MSP, MDTAP, and Allied Agencies, providing updates, notifications of issues, and information on changes. Troubleshoot and resolve computer and laptop inspection program/software conflicts, and manage routine system updates. Ensure the data quality systems, reports, and inquiries are consistently updated, maintained, and optimized for all users Including, but not limited to any job duty related with this field. Is Proxy OC (Organization Coordinator) to the OC (ie, CISS Supervisor), who is the contact for FMCSA on all related inspection software, internet sites, DataQs, accounts for the certified inspectors, updates, etc., regarding MCSAP-related data and issues. Including SafeSpect, A&I, Portal, eRODS, GUARD, CDLIS, AIM, etc. Access MILES/CJIS terminal for information needed on drivers, tags, or missing data on conducted inspections.

Requirements

Graduation from an accredited high school or possession of a high school equivalency certificate.
One year of experience evaluating, implementing and maintaining personal computer hardware and software.

Nice To Haves

Experience with and knowledge of inspection programs and applications, such as SafeSpect, FMCSA Portal, AIM, MOTUS, ELD, Guard, Excel, and Google Drive.
Experience installing and configuring computer software and performing system updates.

Responsibilities

Consults with personnel from CVED, MSP, MDTAP, SHA, and all Allied Agencies for the Commercial Vehicle Enforcement Division (CVED);
Planning, installing, integrating, and maintaining computer and laptop operations, including installing, configuring, and troubleshooting software associated with all inspection programs, sites, and software;
Conducting inspection requirements, it is also required to help with maintaining computers and laptops with the mandatory updates from within or from IT;
Maintains email, fax, and mail related to inspections received for certification daily, ensuring no backlog;
Processes DataQ program reviews, addressing discrepancies from carriers, drivers, and/or third-party agencies daily;
Daily uses the MSP.CVEDINSPECTIONS email to communicate with carriers on inspection reports;
Working with Training on changes to accounts, updates on users review status, etc.;
Performs other related duties as assigned.