Personal Computer Services Supervisor G121 Information Technology

Columbus Consolidated Government•Columbus, GA

11d•Onsite

About The Position

The Personal Computer Services Supervisor oversees the daily duties of the Technical Operations Personal Computer Services Technicians and is responsible for handling more complicated issues. Additionally, the Personal Computer Services Supervisor will work closely with other divisions of IT and other CCG departments as an IT liaison for some technical matters. The Personal Computer Services Supervisor will monitor their assigned field technicians and ensure work is being completed in a timely and professional manner within the expectations of the IT department. The Field Technician Supervisor will also be responsible for procuring small items such as networking wire, tools, or other necessary items to complete the work. Maintains computer equipment and programs used by Columbus Consolidated Government employees. Troubleshoots and repairs problems on personal computer equipment that are beyond the knowledge of the other members of the Personal Computer Services team. Assigns service requests to members of the team. Maintains the accuracy of the equipment database. Coordinates moving equipment inside and outside of departments to accommodate employee promotions and reassignments. Maintains and expands job knowledge, skills, and abilities. Performs other related duties as assigned.

Requirements

Knowledge of personal computers, printers, servers, scanners, etc.
Knowledge of equipment numbering schemes.
Knowledge of management and supervisory techniques.
Skill in interpersonal relations.
Skill in oral and written communication.
Bachelor's Degree in Computer Science, Information Technology or a related field is required.
Experience sufficient to thoroughly understand the work of subordinate positions and to be able to answer questions and resolve problems, usually associated with one to three years experience or service.

Responsibilities

Oversees the daily duties of the Technical Operations Personal Computer Services Technicians.
Handles more complicated issues.
Works closely with other divisions of IT and other CCG departments as an IT liaison for some technical matters.
Monitors assigned field technicians and ensures work is being completed in a timely and professional manner.
Procures small items such as networking wire, tools, or other necessary items to complete the work.
Maintains computer equipment and programs used by Columbus Consolidated Government employees.
Troubleshoots and repairs problems on personal computer equipment that are beyond the knowledge of the other members of the Personal Computer Services team.
Assigns service requests to members of the team.
Maintains the accuracy of the equipment database.
Coordinates moving equipment inside and outside of departments to accommodate employee promotions and reassignments.
Maintains and expands job knowledge, skills, and abilities.
Performs other related duties as assigned.