Print Services Operator

Stefanini Group•Dover, DE

2d•Hybrid

About The Position

Stefanini Group is hiring a Print Services Operator, also referred to as an Operations Output Management Specialist, for an entry-level Technology Apprentice Program placement with Delaware’s Department of Technology and Information (DTI) in Dover. The six-month Technology Apprentice Program provides hands-on experience, structured training, and professional development to prepare participants for future state government IT opportunities. This placement supports State agencies by operating production and office equipment and handling printed output, supplies, and mail. The role is based at DTI office locations in Dover. Remote work may be considered for up to one day per week after the apprentice demonstrates the ability to work independently, but it is not guaranteed and is subject to supervisor and program-lead discretion. Some placements require onsite work at all times. DTI office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding State holidays. Apprentices work up to 37.5 hours per week and are not assigned after-hours, shift, or on-call work. The position typically involves an office setting, may require occasional travel to other state facilities, and involves lifting and moving equipment or boxes weighing up to 50 pounds.

Requirements

High school diploma or equivalent.
Basic understanding of computer systems, networks, and common software applications.
Strong problem-solving skills and eagerness to learn new technologies.
Strong written and verbal communication skills and customer service orientation.
Ability to work independently and as part of a team.
Ability to lift boxes weighing up to 50 pounds.
Must successfully pass a comprehensive background check required for state employment with DTI.
A valid driver's license may be required for travel between agency locations.

Responsibilities

Operate printers, scanners, and other production and office equipment to produce output for State agencies.
Check output for quality and accuracy.
Package and distribute output.
Perform routine equipment upkeep, such as replacing paper and toner.
Maintain logs of work processed.
Distribute supplies.
Receive and deliver mail and packages.
As assigned across DTI teams, assist IT staff with technical support, troubleshooting, and maintenance of hardware, software, and network systems.
Collaborate with experienced DTI staff on software design, development, testing, and deployment where applicable.
Write clean, documented, testable code in accordance with DTI best practices where applicable.
Learn and apply software development methodologies, including Agile, and participate in stand-ups, sprint reviews, and retrospectives where applicable.
Follow IT security protocols, policies, and procedures to protect sensitive government data.
Troubleshoot and debug software issues, identify root causes, and implement solutions where applicable.
Create and maintain technical documentation, such as design specifications, user guides, test plans, and knowledge base documents.
Participate in code reviews and provide and receive constructive feedback where applicable.
Engage with mentors and team members in a collaborative learning environment, and adapt to new technologies and programming languages.