Print Services Operator

Stefanini Group•Dover, DE

2d•Onsite

About The Position

Stefanini Group is hiring a Print Services Operator, also referred to as an Operations Output Management Specialist, for an on-site placement at DTI office locations in Dover, Delaware. The position is part of the Department of Technology and Information (DTI) Technology Apprentice Program, an entry-level program intended to provide hands-on experience, structured training, and professional development for future career opportunities in state government IT. The program runs for six months from the start date, and apprentices work up to 37.5 hours per week. In this placement, the apprentice helps operate printers, scanners, and other production and office equipment to produce output for State agencies. Duties include checking output for quality and accuracy, packaging and distributing output, routine equipment upkeep, maintaining processing logs, distributing supplies, and receiving and delivering mail and packages. The role regularly involves lifting boxes weighing up to 50 pounds. The position is based on site. Remote work may be considered for up to one day per week after the apprentice demonstrates the ability to work independently, at the discretion of the direct supervisor and DTI Program Lead; some placements require on-site work 100% of the time. DTI office hours are Monday through Friday, 8:00 a.m. to 4:30 p.m., excluding State holidays. Apprentices are not assigned after-hours, shift, or on-call work. The role typically involves an office setting and may occasionally require travel to other state facilities.

Requirements

High school diploma or equivalent.
Basic understanding of computer systems, networks, and common software applications.
Strong problem-solving skills and eagerness to learn new technologies.
Strong written and verbal communication skills and customer service orientation.
Ability to work both independently and as part of a team.
Ability to lift boxes weighing up to 50 pounds regularly.
Must successfully pass a comprehensive background check required for state employment with DTI.

Nice To Haves

A valid driver's license may be required for travel between agency locations.

Responsibilities

Operate printers, scanners, and other production and office equipment to produce output for State agencies.
Check output for quality and accuracy.
Package and distribute output.
Perform routine equipment upkeep, such as replacing paper and toner.
Keep logs of work processed.
Distribute supplies.
Receive and deliver mail and packages.
Work with team members across DTI teams and IT specialties, including desktop support, operations support, cybersecurity, networking, database administration, and application development.
Assist IT staff with technical support, troubleshooting, and maintenance of hardware, software, and network systems.
Follow established IT security protocols, policies, and procedures to protect sensitive government data.
Assist with creating and maintaining technical documentation, such as design specifications, user guides, test plans, and knowledge base documents.
Engage with mentors and team members in a collaborative learning environment.