Print Operator

Canon Business Process Services • Boca Raton, FL

23h

About The Position

The Print Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to produce quality, professionally finished products using print and production equipment for cutting, binding, and laminating. It also involves servicing and basic troubleshooting of copiers and printers. The operator may assist with faxing, scanning, shipping preparation, light housekeeping, and mailroom duties as directed by the Site Manager or Assistant Site Manager. Due to changing office automation technology, the operator is expected to learn new features and functions of duplicating machines, fax machines, and scanners introduced at the site.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of the detailed aspects of the job.
• Knowledge of machine operations for low- to high-volume, high-speed duplicating equipment.
• Proficiency with reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding equipment, velo-binders, stitchers, collators, and counters.
• Ability to work under close supervision involving detailed instructions and constant checking of work performance.
• Excellent customer service, professional attitude, and professional appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle the physical demands of the job.
• Strong communication skills.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, or desktop sources according to complexity and urgency.
• Quality-check output to ensure it accurately meets submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of submitted and completed work, including service logs.
• Perform minor maintenance on reproduction equipment, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings of each duplicating machine.
• Monitor inventory of print supplies, paper, and toner.
• Inform clients of estimated completion times, unclear instructions, service delays, or services that cannot be provided; work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders.
• Handle specialized printing requests, such as large-paper printing, poster copying, and manual- or handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send and receive faxes, deliver faxes, perform document scanning, and prepare mail or packages for shipping.
• Provide light housekeeping, such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED