Print Operator

Canon Business Process Services, Inc. • Boca Raton, FL

1d

About The Position

The Print Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to create quality, professionally finished products using equipment for cutting, binding, and laminating. It also includes basic service and troubleshooting of copiers and printers. The operator reviews and prioritizes print requests, completes work within established timeframes, maintains production and service records, monitors supplies, and communicates with clients about instructions, completion estimates, delays, and service issues. Additional duties may include faxing, scanning, shipping preparation, light housekeeping, and mailroom responsibilities, as directed by the Site Manager or Assistant Site Manager. The role requires learning new features and functions as office automation technology changes.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of detailed job aspects.
• Knowledge of operating low- to high-volume, high-speed duplicating equipment.
• Proficiency with reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding equipment, velo-binders, stitchers, collators, and counters.
• Ability to work under close supervision, follow detailed instructions, and have work checked regularly.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.
• Physical activity involving frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers; may lift or move up to 50 lb.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop sources according to complexity and urgency; quality-check output against submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of work submitted and completed, including service logs.
• Perform minor reproduction-equipment maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for duplicating machines and monitor print-supply inventory, including paper and toner.
• Communicate estimated completion times, clarify instructions, advise clients of service delays or unavailable services, and work to resolve complaints to the client’s satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders; handle specialized printing requests such as large-paper, poster, or manual/handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send, receive, and deliver faxes; perform document scanning; prepare mail and packages for shipping; and provide light housekeeping, such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED