Print Operator

Canon Business Process Services • Atlanta, GA

4d

About The Position

The Print Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to create quality, professionally finished products using printing and production equipment for cutting, binding, and laminating. It also involves servicing and basic troubleshooting of copiers and printers, supporting print-center operations, and completing additional site duties as directed by the Site Manager or Assistant Site Manager.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of the detailed aspects of the job.
• Knowledge of machine operations for low- to high-volume, high-speed duplicating equipment.
• Proficiency using reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding and velo-binding equipment, stitchers, collators, and counters.
• Ability to work under close supervision with detailed instructions and constant checking of work performance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop sources according to complexity and urgency.
• Quality-check output and ensure it accurately meets submitted instructions.
• Deliver print jobs within established timeframes.
• Maintain logs of work submitted and completed, including service logs.
• Perform minor reproduction-equipment maintenance, including resolving paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for each duplicating machine.
• Monitor inventory of print supplies, paper, and toner.
• Inform clients of estimated completion times, unclear instructions, service delays, or services that cannot be provided.
• Work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders.
• Handle specialized printing requests, such as large-paper printing, poster copying, and manual- or handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed, send, receive, and deliver faxes; perform document scanning; and prepare mail or packages for shipping.
• Provide light housekeeping, such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED