Print Operator

Canon Business Process Services, Inc. • Atlanta, KS

18h

About The Position

The Print Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to produce quality, professionally finished products using print and production equipment for cutting, binding, and laminating. It also includes servicing and basic troubleshooting of copiers and printers. The operator reviews and prioritizes print requests, delivers work within established timeframes, maintains production and service logs, monitors supplies and equipment, communicates with clients about timing or issues, and helps keep the print center orderly. Depending on site needs and the direction of the Site Manager, the role may also include faxing, document scanning, preparing shipments, light housekeeping, and mailroom duties. The operator is expected to learn new features and functions as office automation technology changes.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of detailed job aspects.
• Knowledge of operations for low- to high-volume, high-speed duplicating equipment.
• Proficiency with reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding equipment, velo-binders, stitchers, collators, and counters.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.
• Physical activity involving frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers; may lift or move up to 50 pounds.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop systems according to complexity and urgency; quality-check output against submitted instructions.
• Deliver print jobs within established timeframes and maintain logs of work submitted and completed, including service logs.
• Perform minor reproduction-equipment maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for each duplicating machine and monitor print-supply inventory, including paper and toner.
• Inform clients of estimated completion times, clarify instructions, communicate service delays or unavailable services, and resolve complaints with clients to their satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders; handle specialized requests such as large-paper printing, poster copying, and manual- or handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• At the Site Manager’s direction, send, receive, and deliver faxes; perform document scanning; prepare mail and packages for shipping; and provide light housekeeping such as making coffee and keeping conference rooms orderly.
• Learn new features and functions of duplicating machines, fax machines, and scanners as introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED