Print Operator

Canon Business Process Services, Inc. • New York, NY

18h

About The Position

The Print Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to create quality, professionally finished products using print equipment for cutting, binding, and laminating, and provides basic copier and printer troubleshooting. The operator reviews and processes print requests, meets established turnaround times, maintains production and service records, and communicates with clients about job status, delays, instructions, and service limitations. The position also includes equipment upkeep, supply monitoring, production reporting, and helping keep the print center orderly. Depending on site needs, duties may include faxing, scanning, preparing shipments, light housekeeping, and mailroom responsibilities. The operator is expected to learn new equipment features as they are introduced.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of detailed job aspects.
• Knowledge of machine operations, from low-volume to high-speed, high-volume duplicating equipment.
• Proficiency with reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding and velo-binding equipment, stitchers, collators, and counters.
• Ability to work under close supervision involving detailed instructions and frequent checks of work performance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.
• Ability to perform frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers; may lift and/or move up to 50 pounds.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop systems according to complexity and urgency; quality-check output against client instructions.
• Deliver print jobs within established timeframes and maintain logs of work submitted and completed, including service logs.
• Perform minor reproduction-equipment maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for each duplicating machine and monitor inventory of print supplies, paper, and toner.
• Inform clients of estimated completion times, clarify instructions, communicate service delays or unavailable services, and work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders; handle specialized printing requests where applicable.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send, receive, and deliver faxes; perform document scanning; prepare mail and packages for shipping; and provide light housekeeping such as making coffee and keeping conference rooms orderly.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as they are introduced at the site.
• Perform mailroom responsibilities and other duties as directed by the Site Manager or Assistant Site Manager.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED