Print Operator

Canon Business Process Services • New York, NY

2d

About The Position

The Print Operator provides customer service and solutions for clients’ copy and print needs. The role follows production processes to produce quality, professionally finished products using print and production equipment for cutting, binding, and laminating. It also includes servicing and basic troubleshooting of copiers and printers, maintaining work and service logs, monitoring supplies, and preparing production and volume reports. Depending on site needs, the Print Operator may also assist with faxing, scanning, shipping preparation, light housekeeping, mailroom responsibilities, and other duties as directed by the Site Manager or Assistant Site Manager. The role requires learning new features and functionalities as office automation technology changes.

Requirements

• High school diploma or equivalent.
• 1–5 years of experience working directly in a print center.
• Some familiarity with general job functions and a minimal understanding of detailed job aspects.
• Knowledge of machine operations, from low-volume to high-speed, high-volume duplicating equipment.
• Proficiency using reproduction-related equipment and systems, including fax machines, scanners, punches, staplers, inserters, folders, paper cutters, spiral-binding equipment, velo-binders, stitchers, collators, and counters.
• Ability to work under close supervision, follow detailed instructions, and accept frequent checks of work performance.
• Excellent customer service skills and a professional attitude and appearance.
• Ability to work overtime and meet deadlines.
• Ability to follow directives and handle physical demands.
• Strong communication skills.
• Physical activity including frequent bending, reaching, lifting, and standing while stacking print output into boxes or containers; may lift and/or move up to 50 pounds.

Responsibilities

• Review, prioritize, and submit print requests from mainframe, mini, server, and desktop sources according to complexity and urgency.
• Quality-check output and ensure it accurately meets submitted instructions.
• Complete print jobs within established timeframes and maintain logs of work submitted and completed, including service logs.
• Perform minor reproduction equipment maintenance, including clearing paper jams, placing service calls, and routine cleaning.
• Take daily meter readings for each duplicating machine.
• Monitor inventory of print supplies, paper, and toner.
• Inform clients of estimated completion times, unclear instructions, service delays, or services that cannot be provided; work with clients to resolve complaints to their satisfaction.
• Help open and close the print center and keep it neat and professional in appearance.
• For high-speed, high-volume digital publishing printers, use printer software to adjust image quality and create folders and directories for print-on-demand orders.
• Handle specialized printing requests, such as large-paper, poster, or manual/handbook-sized printing.
• Prepare monthly production and volume reports to measure productivity and prepare billing charges.
• As directed by the Site Manager, send, receive, and deliver faxes; perform document scanning; prepare mail and packages for shipping; provide light housekeeping; and perform mailroom responsibilities or other assigned duties.
• Learn new features and functionalities of duplicating machines, fax machines, and scanners as introduced at the site.

Benefits

• Competitive pay and benefits.
• Comprehensive training and development programs that prepare employees to advance from within.
• Employee discounts on entertainment, products, and services nationwide.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED