Print Service Support Technician
Cynet Systems•Richmond, VA
About The Position
Our organization is seeking a skilled, customer-focused Support Technician to join the IT team. This mid-level role provides technical assistance and support to end users, resolves issues related to print services, and helps ensure optimal IT service delivery. The role supports the organization's print service offering. The ideal candidate has a strong understanding of IT systems, excellent problem-solving skills, attention to detail, and a commitment to high-quality customer service and support. Previous printer experience and knowledge are preferred.
Requirements
- Experience in a help desk or technical support role.
- Experience handling help desk tickets.
- Knowledge of IT systems.
- Knowledge of a print services environment.
- Experience using ticketing systems such as ServiceNow, Jira, or equivalent.
- Microsoft 365 skills.
- Strong communication and interpersonal skills.
- Strong analytical and troubleshooting skills.
- Attention to detail.
- Ability to prioritize tasks and manage time effectively in a fast-paced environment.
- Commitment to delivering high-quality end-user support and customer service.
Nice To Haves
- Previous experience and knowledge of printers.
Responsibilities
- Provide technical assistance and support to end users.
- Resolve issues related to print services.
- Support the organization's print service offering.
- Track and document support requests using a ticketing system.
- Deliver high-quality end-user support and customer service.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
