IT Support Technician Print Services

MasterApp Labs • Richmond, VA

7h • Hybrid

About The Position

We are seeking a skilled, customer-focused Support Technician to join the IT team. This mid-level role provides technical assistance and support to end users, resolves issues related to print services, and helps ensure effective IT service delivery. The position supports the VITA Print Service offering. The role requires onsite training in Richmond, Virginia, initially four days per week onsite, with the opportunity to work remotely five days per week after successful completion of training. The posting also describes flexible work-from-home options. This is a contract position.

Requirements

• Five years of experience with Microsoft 365.
• Five years of strong communication and interpersonal skills, with attention to detail.
• Five years of strong analytical and troubleshooting skills.
• Five years of ability to prioritize tasks and manage time effectively in a fast-paced environment.
• Five years of experience using ticketing systems such as ServiceNow, Jira, or equivalent to track and document support requests.
• Five years of commitment to delivering high-quality end-user support and customer service.
• Five years of experience in a help desk or technical support role.
• Five years of knowledge of IT systems.

Nice To Haves

• Two years of knowledge of a print services environment.
• Previous experience and knowledge of printers.

Responsibilities

• Provide technical assistance and support to end users.
• Resolve issues related to print services.
• Help ensure optimal IT service delivery.
• Use ticketing systems to track and document support requests.
• Prioritize tasks and manage time effectively in a fast-paced environment.
• Deliver high-quality end-user support and customer service.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Flexible work-from-home options

What This Job Offers

• Career Level: Mid Level
• Education Level: No Education Listed