Print IT Field Technician

GFI Digital • Kansas City, KS

5d

About The Position

The Print IT Field Support IT Technician installs, supports, and repairs printing, scanning, and network connectivity involving GFI’s multifunction printers (MFPs) and related software. The role requires extensive computer, networking, and software knowledge gained through classroom and on-the-job training, along with a positive, collaborative attitude.

The technician configures and connects MFPs to customer networks and systems, installs and configures print drivers and other software, troubleshoots equipment-related connectivity and printing or scanning issues, updates firmware, and trains customers. The position also involves managing a service territory and its calls and installations, maintaining company property, and completing administrative paperwork accurately and on time.

The technician completes assigned online and scheduled training, follows company programs and policies under the direction of the Field Support IT Manager or Service Manager, and develops skills in equipment installation, connectivity, networking, software applications, and color management. The role emphasizes customer satisfaction, professional relationships, clear communication, organization, and effective problem solving.

Requirements

• Customer service experience.
• Valid driver’s license.
• Precise attention to detail and a high level of organization.
• Excellent communication and interpersonal skills.
• Highly self-motivated and directed.
• Proven analytical and problem-solving abilities.
• Solutions-focused approach.
• Ability to multitask and organize and prioritize deadlines.
• Ability to meet deadlines and follow clear instructions.
• Professional appearance and demeanor.

Nice To Haves

• A+ certification.
• Network+ certification.

Responsibilities

• Configure and connect multifunction printers to customer networks and systems.
• Install and configure print drivers and other software on customer computer systems, and train customers.
• Troubleshoot equipment-related connectivity, printing, scanning, computer, and network problems.
• Understand printing across a variety of software and configure and use print drivers.
• Update firmware on a variety of equipment.
• Maintain and manage an assigned territory, including service calls and installations.
• Maintain and protect company property.
• Complete required administrative paperwork accurately and promptly.
• Complete assigned computer-based training and follow company training programs, policies, and guidelines.
• Install and support connected equipment and related software under the direction of the Field Support IT Manager or Service Manager.
• Attend scheduled training to build knowledge of connectivity, networking, software applications, color calibration, and color management techniques.
• Research problems using vendor websites and other online resources.
• Install firmware updates and configure drivers and machine settings for printing, scanning, and document server functions.
• Provide a high level of customer satisfaction with products and services.
• Understand and use problem escalation procedures.
• Maintain productive and professional relationships with GFI employees, customers, and vendors.

Benefits

• 401(k) with company match.
• Referral bonus program.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Company-provided life insurance, short-term disability, long-term disability, and accidental death and dismemberment insurance.
• Employee Assistance Program (EAP).
• Paid time off starting on the hire date.
• Sick time off.
• Employee discount program.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed