Print IT Field Technician

GFI Digital•Lowell, AR

About The Position

The Print IT Field Support IT Technician installs, supports, and repairs printing, scanning, and network connectivity involving GFI’s multifunction printers (MFPs) and related software. The role requires technical knowledge of computers, networks, and software gained through classroom and on-the-job training, along with a positive, collaborative approach. The technician configures MFPs for customer networks and systems, installs print drivers and related software, updates equipment firmware, and trains customers. The role also includes managing calls and installations in an assigned territory, maintaining company property, completing administrative paperwork, following company training programs and procedures, and providing professional customer service.

Requirements

Customer service experience.
Valid driver’s license.
Precise attention to detail and strong organization.
Excellent communication and interpersonal skills.
Highly self-motivated and directed.
Analytical and problem-solving abilities.
Solutions-focused approach.
Ability to multitask, organize work, and prioritize deadlines.
Ability to meet deadlines and follow clear instructions.
Professional appearance and demeanor.

Nice To Haves

A+ certification.
Network+ certification.

Responsibilities

Configure and connect MFPs to customer networks and systems.
Install and configure print drivers and other software on customer computer systems, and train customers.
Troubleshoot connectivity, printing, scanning, computer, and network problems related to GFI equipment.
Understand printing across a variety of software and configure and use print drivers.
Update firmware on a variety of equipment.
Maintain and manage an assigned territory, including calls and installations.
Maintain and protect company property.
Complete required administrative tasks accurately and on time.
Complete assigned computer-based training and follow company training programs, policies, and guidelines under the supervision of the Field Support IT Manager or Service Manager.
Develop and demonstrate technical skills for installing and supporting connected equipment and related software.
Attend training or instruction as needed to develop knowledge of connectivity, networking, software applications, color calibration, and color management.
Receive direction and perform assignments involving installation and configuration of office equipment, including unfamiliar equipment.
Research problems using vendor websites and other online resources.
Install firmware updates and configure drivers and machine settings for printing, scanning, and document server functions.
Ensure a high level of customer satisfaction with products and services.
Follow problem escalation procedures.
Maintain productive and professional relationships with GFI employees, customers, and vendors.