Print Production Associate

Xerox • Cleveland, OH

10d • $39,240 - $78,480 • Onsite

About The Position

The Print Production Associate executes on-site customer solutions, including mailroom services, print and document operations, and administrative support, while ensuring service excellence and customer satisfaction. The role operates office and production equipment, handles mail, prepares and finishes documents, maintains operational records, monitors supplies, and serves as a daily point of contact for client interactions. Training on Xerox systems and equipment will be provided.

Requirements

• High School Diploma or equivalent.
• Strong interpersonal and communication skills.
• Ability to multitask and manage priorities in a fast-paced environment.
• Functional knowledge of Microsoft Office, including Word, Excel, and Outlook.
• High attention to detail and organization.
• Ability to work independently and problem-solve operational issues.
• Comfort with light physical tasks, including lifting up to 50 lbs and standing for extended periods.

Nice To Haves

• At least 1 year of experience in customer service or operations support.

Responsibilities

• Operate office and production equipment, such as printers, scanners, inserters, and fax machines, and ensure optimal performance.
• Sort, scan, and distribute mail and track packages.
• Prepare, print, and finish documents, including stapling, binding, and laminating.
• Maintain accurate billing, meter-read, and production-job logs and documentation.
• Ensure compliance with Service Level Agreements (SLAs) and promptly escalate issues.
• Monitor supply inventory and replenish supplies as needed.
• Provide excellent customer service and serve as a key daily contact for client interactions.
• Use Microsoft Office tools and internal systems to complete administrative and reporting tasks.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED