Print Operations Technician

ICON•Austin, TX

10d

About The Position

ICON is seeking a Print Operations Technician to provide foundational support for its print operations. The role includes managing the logistics of raw materials, consumables, parts, and printers, as well as assisting with troubleshooting, maintenance, and general service tasks for ICON’s 3D printers. Under the direction of Leads, Technicians, or Managers, the technician follows daily instructions and completes varied field assignments, using judgment on moderately challenging tasks and escalating larger issues when appropriate. Success requires a growth mindset, attention to detail, operational discipline, and adherence to ICON policies and standards. The position requires travel for extended durations, including multiple weeks at a time. The technician supports print execution by handling building-material logistics, operating Vulcan and Magma systems, contributing to build activities, and completing and documenting quality-control measurements. Service work includes diagnosing and repairing printer issues, replacing parts, performing calibrations, using diagnostic tools, and maintaining accurate work records in ticketing systems. The position also requires proactive progress reporting and full compliance with Standard Operating Procedures. The work may take place outdoors in extreme temperatures and challenging environments with limited infrastructure. It involves regularly lifting and carrying up to 50 pounds, standing and moving for most of the workday, climbing ladders, and carrying material buckets. Flexible availability for nights and weekends is required as needed.

Requirements

At least 1 year of hands-on experience in manufacturing, fabrication, or a related field.
Basic proficiency with diagnostic tools such as multimeters for troubleshooting and assessing electrical systems.
Familiarity with mechanical systems, components, and their functions.
Familiarity with electrical wiring and components, with ability to perform tasks under supervision.
Basic understanding of inventory management or ticketing systems for tracking parts and documenting work steps; training is provided by ICON.
Ability to operate heavy machinery under supervision.
Strong verbal and written communication skills, including the ability to document work and collaborate effectively.
Self-motivated, eager to learn, and proactive in problem-solving.
Ability to prioritize tasks and adapt to dynamic work environments.
Proficiency in English.
Ability to safely and regularly lift and carry up to 50 pounds.
Comfort working outdoors in extreme temperatures, sun, rain, mud, and environments with limited infrastructure, including lack of electricity.
Ability to stand and move for most of the workday, climb ladders, and carry material buckets.
Willingness to travel for multiple weeks at a time.
Flexible availability to work nights and weekends as needed.

Nice To Haves

Previous experience in manufacturing maintenance, field operations, or a similar hands-on technical environment.
Strong time-management skills and ability to prioritize tasks in a fast-paced setting.
Familiarity with multi-axis machinery, such as CNC machines or 3D printers, including basic operation and troubleshooting.
Ability to perform effectively under pressure and adapt to dynamic challenges.

Responsibilities

Support delivery, inventory management, and organization of building materials during shifts.
Maintain clear, professional communication with team members and other departments.
Operate Vulcan and Magma systems to meet daily production targets.
Work with Print Operations Leads, follow instructions, and contribute to team objectives.
Perform build activities, including adjusting and placing reinforcement as needed.
Execute and document quality-control measurements on material samples during operations.
Assist in diagnosing and repairing printer issues, coordinating parts, performing replacements, and conducting calibrations.
Use diagnostic tools such as multimeters to troubleshoot technical problems.
Manage inventory and delivery of replacement parts, documenting and tracking them in ticketing systems.
Update detailed work steps and resolutions in ticketing systems.
Work with mechanical systems and components, as well as electrical wiring and components as required.
Comply fully with Standard Operating Procedures.
Provide real-time, proactive progress updates and report milestones and activities related to prints, mobilizations, and builds.
Travel for extended periods, including multiple weeks at a time, and work nights and weekends as needed.