Sr Mgr Print Operations

Staples Inc.•Framingham, MA

About The Position

Staples is seeking a Senior Manager, Print Operations to lead a specialized team that evaluates, plans, and supports complex healthcare print and document management opportunities. This leadership role combines operations, strategy, financial analysis, and cross-functional collaboration to support profitable growth while maintaining operational excellence, data integrity, and regulatory compliance. The role oversees opportunity assessment and translates customer requirements into operational workflows, implementation plans, and service models. It also develops scalable solutions with cross-functional partners, directs financial and profitability analysis, and establishes performance measures and governance processes. The position supports onboarding and implementation by identifying risks, dependencies, resource requirements, and success measures.

Requirements

Bachelor's degree in Operations Management, Business, Finance, Analytics, Supply Chain, Information Management, or a related field, or an equivalent combination of education and experience.
At least 8 years of progressive experience in print operations, document management, business operations, financial analysis, pricing, or a related field.
Experience leading employees, project teams, or cross-functional initiatives.
Demonstrated success evaluating complex business opportunities and developing operational and financial recommendations.
Experience with financial modeling, pricing strategies, profitability analysis, cost analysis, and KPI development.
Strong strategic and operational leadership skills, including the ability to align business opportunities with organizational goals.
Proven ability to lead, coach, and develop high-performing teams in a fast-paced environment.
Advanced analytical and problem-solving capabilities focused on operational and financial performance.
Ability to evaluate complex operational requirements and design scalable business solutions.
Excellent communication, presentation, facilitation, and stakeholder management skills.
Strong cross-functional collaboration skills, including the ability to influence and build consensus among diverse stakeholders.

Nice To Haves

Experience supporting healthcare clients or healthcare-related print, document, or data management solutions.
Working knowledge of HIPAA, privacy regulations, information security practices, and healthcare data handling requirements.
Experience supporting regulated or high-volume print operations, document composition, fulfillment services, or transactional communications.
Experience supporting competitive bids, proposal development, customer onboarding, or large-scale implementation projects.
Advanced proficiency with financial modeling tools, data visualization platforms, business intelligence tools, and advanced spreadsheet applications.

Responsibilities

Lead, coach, and develop a team responsible for evaluating healthcare print operations and document management opportunities.
Establish frameworks to assess new business opportunities based on profitability, operational feasibility, implementation complexity, and compliance requirements.
Partner with Sales, Finance, Sourcing, Project Management, Operations, Inventory Management, Product Development, and Compliance to develop scalable client solutions.
Oversee opportunity assessments and translate customer requirements into operational workflows, implementation plans, and service models.
Direct financial modeling, customer profitability analysis, pricing strategies, and cost evaluations to support business decisions and competitive proposals.
Develop and monitor KPIs for implementation readiness, onboarding success, operational performance, and financial outcomes.
Establish governance processes for client file intake, data validation, documentation standards, and operational controls.
Support onboarding and implementation by identifying risks, dependencies, resource requirements, and success measures.
Lead process improvement and change management initiatives.