Print & Inventory Services Coordinator (4668)

Word & Brown Companies•Orange, CA

1d•Onsite

About The Position

The Print & Inventory Services Coordinator multitasks, coordinates, and supports the daily management of print and inventory services for all Word & Brown Companies, and supports other business tasks or functions as assigned. The role processes and fulfills routine and ad-hoc print requests, coordinates print-room workflows, operates binding and finishing equipment, and inspects completed work for quality and accuracy. The position orders, monitors, and maintains print-room and warehouse supplies; conducts warehouse counts and prepares inventory reports; supports vendor material orders; creates shipping labels and mailing documentation; and coordinates vendor pickups, deliveries, and on-site material distribution. It also supports print-equipment service calls, maintains standard operating procedures, and assists with monthly renewals and marketing initiatives. The coordinator is expected to work professionally under tight deadlines and changing priorities, remain flexible in response to business needs, and maintain regular, punctual, on-site attendance. Overtime may be required on short notice. The work environment has a moderate noise level and includes physical activity such as walking, using stairs, bending, stooping, and consistently lifting up to 50 pounds.

Requirements

High school diploma or equivalent.
Proficient verbal and written communication skills.
Ability to communicate with clients and organizations in person, by email, and by telephone.
Strong attention to detail and exceptional organizational skills.
Ability to prioritize, manage time effectively, and handle multiple tasks simultaneously.
Ability to collaborate and communicate professionally with leadership, employees, clients, and vendors.
Self-guided and highly motivated, with the ability to follow directions.
Demonstrated proficiency with Microsoft Office 365 tools, including SharePoint, Teams, Outlook, Excel, and Word.
Ability to work effectively in a fast-paced, deadline-driven environment.
Ability to work overtime as requested by management.
Ability to sit, stand, or walk for extended periods; walk, use stairs, bend, and stoop; and consistently lift up to 50 pounds.
Adequate hearing for phone work, close vision and ability to adjust focus, and ability to communicate effectively in English.
Ability to use a keyboard and other office equipment.

Nice To Haves

Knowledge of the health insurance industry.
Prior customer service experience.
Light mechanical knowledge of machinery.
Experience working with high-capacity folder inserters and printers.
Experience working with print processing machines.

Responsibilities

Prioritize and manage multiple tasks while meeting departmental objectives and deadlines.
Process and print daily, weekly, and monthly materials, including termination certifications, employee welcome letters, renewals, invoices, and broker commission checks.
Process, print, and fulfill ad-hoc print and material requests from Marketing, Sales, IT, and Operations.
Coordinate print-room workflows and schedules to meet turnaround times.
Assist with group material requests, special print projects, and renewal material fulfillment.
Operate binding and finishing equipment and inspect completed work for quality, accuracy, and completeness.
Order, maintain, and monitor print-room and warehouse supplies.
Perform weekly and monthly warehouse counts, maintain accurate inventory records, and prepare inventory reports.
Support vendor orders for envelopes, folders, paper, and other marketing materials.
Create GLS shipping labels and required mailing documentation.
Coordinate and support vendor pickups, deliveries, and on-site material distribution.
Perform routine housekeeping to maintain a clean, safe, and organized print and warehouse environment.
Request and coordinate print-room equipment service calls, diagnosing and communicating issues to external vendors.
Assist with creating, updating, and maintaining Standard Operating Procedures.
Assist with fulfillment of Cal Choice and Choice Builder monthly renewals and unscheduled Marketing initiatives.
Maintain regular, punctual, on-site attendance and be available for overtime on short notice based on business requirements.
Perform other business-related duties as assigned.