Principal Technical Program Manager

OpenLoop Health•Des Moines, IA

About The Position

OpenLoop is hiring a Principal Technical Program Manager to lead high-impact, cross-functional technical programs that support company OKRs and strategic priorities. This principal-level individual contributor role helps set direction for how the company plans, prioritizes, and delivers complex, multi-team programs, translating business vision into executable technical initiatives. The role partners closely with Engineering, Product, executive leaders, and business stakeholders, and runs Agile delivery across engineering teams with a focus on measurable outcomes. The position will help build OpenLoop’s Technical Program Management function by standardizing practices, defining reporting cadences, and providing delivery metrics that improve planning and execution. The TPM will advise executive leadership, present in leadership and stakeholder meetings, lead through influence, and help develop other program managers. The role also connects engineering and product priorities with the broader business so initiatives advance predictably.

Requirements

At least 8 years of experience in Technical Program Management or an equivalent strategic technical role, including at least 3 years leading programs across multiple teams or business units.
Deep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe).
Strong technical fluency, including the ability to understand systems architecture, APIs, integrations, and technical dependencies; engineering experience is not required.
Demonstrated ability to explain complex systems in business-friendly language.
Experience driving programs tied to OKRs and measurable business outcomes.
Exceptional written and verbal communication skills, including experience presenting to senior stakeholders and executives.
Experience writing program status reports and updates for audiences ranging from executives to engineering teams.
Experience defining and using delivery metrics such as velocity, predictability, cycle time, and health indicators to improve team performance.
Strong prioritization and decision-making skills, with the ability to operate autonomously.
Experience aligning and influencing cross-functional stakeholders.
Hands-on experience with Jira and other project management tools for cross-functional delivery at scale.
Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards.
Experience building or scaling a program management function, including processes, tooling, and reporting standards adopted by other teams.
Experience mentoring and developing program managers and raising team capability.
Executive presence and experience advising C-level leaders and influencing decisions without direct authority.
Experience leading organizational change and driving adoption of delivery practices across engineering and business teams.
Ability to connect technical roadmaps to business strategy, budgets, and resourcing decisions.
Experience influencing senior leaders and peers, resolving conflict, and aligning teams with competing priorities.
Experience coaching others into stronger program leaders, with examples of people helped to grow or promote.
Sound judgment under ambiguity, including a history of making high-stakes decisions and owning outcomes.
Experience shaping team structure, hiring, or leveling for a program or project management team.
Experience identifying and resolving delivery risks before they become customer or launch issues.
Experience building capacity and resource plans and using data such as velocity and burndown to forecast delivery.
Ability to remain calm under pressure and bring structure and clarity to programs that are off track or ambiguous.

Nice To Haves

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification, such as SAFe Scrum Master, SAFe Release Train Engineer, or SAFe Agilist.
Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.
Experience with clinical, pharmacy, or technical integrations.
Experience working in fast-growing or globally distributed teams.
Experience delivering AI or machine learning projects, such as LLM-powered features, automation, or AI integrations, from scoping through launch.
Hands-on use of AI tools and experience introducing AI-assisted workflows to a team and measuring their effect on delivery speed and quality.

Responsibilities

Own and drive complex, cross-functional technical initiatives tied to company OKRs.
Ensure business stakeholder requests align with company objectives and measurable outcomes.
Partner with Engineering and business leaders on prioritization and tradeoff decisions across scope, timelines, and impact.
Create status reports and updates tailored to executive, engineering, and business audiences.
Own cross-team planning, dependency management, and delivery cadence across multiple engineering teams.
Use delivery metrics and retrospective findings to identify bottlenecks and improve efficiency, predictability, cycle time, delivery health, and communication.
Set program strategy and establish consistent operating cadences across engineering and product, including quarterly planning, program reviews, and multi-quarter roadmaps aligned with company OKRs.
Define OpenLoop’s TPM operating model, including standards for intake, planning, prioritization, reporting, and delivery health.
Lead organizational change involving delivery practices, tooling, or team structures, and support stakeholder adoption.
Lead delivery during critical launches, client escalations, or incidents, keeping teams focused and stakeholders informed.
Run quarterly planning, program reviews, and launch readiness checks across engineering and product.
Provide capacity and resourcing data to inform headcount planning, architecture reviews, and portfolio discussions.
Maintain TPM documentation and onboarding materials so program management practices are repeatable.