Principal Technical Program Manager

OpenLoop Health•Des Moines, IA

About The Position

OpenLoop is hiring a Principal Technical Program Manager to lead high-impact, cross-functional programs that support company OKRs and strategic priorities. This principal-level individual contributor is one of the company’s most senior TPM positions and will help shape how OpenLoop plans, prioritizes, and delivers complex, multi-team programs. The role translates business vision into structured technical programs and partners closely with Engineering, Product, and business stakeholders to run Agile delivery and ensure initiatives produce measurable outcomes. The TPM will help build and standardize OpenLoop’s Technical Program Management function, including its operating model, delivery practices, reporting cadences, and metrics. The role advises executive leadership, presents in leadership and stakeholder meetings with C-level visibility, and leads through influence. It also connects engineering and product teams with the broader business so priorities progress predictably.

Requirements

At least 8 years of experience in Technical Program Management or an equivalent strategic technical role, including at least 3 years leading programs spanning multiple teams or business units.
Deep working knowledge of Agile software development, such as Scrum and the Scaled Agile Framework (SAFe).
Strong technical fluency, including the ability to understand systems architecture, APIs, integrations, and technical dependencies; an engineering background is not required.
Demonstrated ability to translate complex systems into business-friendly language.
Proven experience driving programs tied to OKRs and measurable business outcomes.
Exceptional written and verbal communication skills, including experience presenting to senior stakeholders and executives.
Experience writing status reports and program updates for audiences ranging from executives to engineering teams.
Experience defining and using delivery metrics such as velocity, predictability, cycle time, and health indicators to improve team performance.
Strong prioritization and decision-making skills and the ability to operate autonomously.
Experience aligning and influencing cross-functional stakeholders.
Hands-on experience using Jira and other project management tools to manage cross-functional delivery at scale.
Experience structuring backlogs, defining epics and milestones, and creating executive-ready reporting dashboards.
Track record of building or scaling a program management function, including defining processes, tooling, and reporting standards adopted by other teams.
Experience mentoring and developing program managers and raising a team’s capability.
Executive presence, including experience advising C-level leaders and influencing decisions without direct authority.
Experience leading organizational change and driving adoption of new delivery practices across engineering and business teams.
Ability to connect technical roadmaps to business strategy, budget, and resourcing decisions.
Experience leading through influence across senior leaders and peers, resolving conflict, and aligning teams with competing priorities.
Track record of coaching others into stronger program leaders, with examples of people helped to grow or promote.
Sound judgment under ambiguity, including a history of making high-stakes decisions and owning outcomes.
Experience shaping team structure, hiring, or leveling for a program or project management team.
Track record of identifying and resolving delivery risks before they become customer or launch issues.
Experience building capacity and resource plans and using data such as velocity and burndown to forecast delivery.
Ability to remain calm under pressure and bring structure and clarity to programs that are off track or ambiguous.

Nice To Haves

Certified ScrumMaster (CSM), Professional Scrum Master (PSM), or SAFe certification, such as SAFe Scrum Master, SAFe Release Train Engineer, or SAFe Agilist.
Experience in healthcare, health tech, virtual care, care delivery platforms, or healthcare operations.
Experience with clinical, pharmacy, or technical integrations.
Experience working in fast-growing or globally distributed teams.
Experience delivering AI or machine learning projects, such as LLM-powered features, automation, or AI integrations, from scoping through launch.
Hands-on use of AI tools and experience introducing AI-assisted workflows to a team and measuring their effect on delivery speed and quality.

Responsibilities

Own and drive complex, cross-functional technical initiatives tied directly to company OKRs.
Ensure business stakeholder requests align with company objectives and measurable outcomes.
Partner with Engineering and business leaders on prioritization and tradeoff decisions involving scope, timelines, and impact.
Produce status reports and updates tailored to executives, engineering teams, and business partners.
Own cross-team planning, dependency management, and delivery cadence across multiple engineering teams.
Use metrics and retrospective findings to identify bottlenecks and improve efficiency, predictability, cycle time, delivery health, and communication.
Set program strategy and a consistent operating cadence across Engineering and Product, including quarterly planning, program reviews, and multi-quarter roadmaps aligned to company OKRs.
Define OpenLoop’s TPM operating model, including standards for intake, planning, prioritization, reporting, and delivery health.
Lead organizational change, including adoption of new delivery practices, tooling, or team structures.
Lead delivery during critical launches, client escalations, or incidents, keeping teams focused and stakeholders informed.
Run quarterly planning, program reviews, and launch readiness checks across Engineering and Product.
Provide capacity and resourcing data to inform headcount planning, architecture reviews, and portfolio discussions.
Maintain TPM documentation and onboarding materials so the practice operates as a repeatable discipline.
Advise executive leadership and present in stakeholder and leadership meetings.
Mentor and develop program managers and help raise the capability of the team.