Principal, Technical Program Manager

Ensemble Health Partners • Work at Home - Indiana - Other, IN

1d • Remote

About The Position

The Principal Technical Program Manager is a senior individual contributor in Engineering who leads complex technical programs and transformation initiatives across multiple value streams, functions, and technology domains. The role improves how engineering delivers by making delivery more predictable, higher quality, and faster while preserving ownership with the teams doing the work. It provides engineering, product, and enterprise leaders with an honest, data-driven view of how work flows.

The role combines leadership of large technical programs, measurement of delivery performance—including the effects of AI-assisted development—and evidence-driven operating changes. It exercises independent judgment and influences outcomes without direct people-management responsibility, ownership of engineering commitments, or budget-approval authority. The position is remote, with travel and onsite work at client, temporary, or corporate locations as business needs require. Candidates must reside and be authorized to work in the United States.

Ensemble is a provider of technology-enabled revenue cycle management solutions for health systems, hospitals, and affiliated physician groups. Its purpose centers on customer obsession, embracing new ideas, and striving for excellence.

The company describes a comprehensive benefits package supporting physical, emotional, and financial health, including healthcare, time off, retirement, and well-being programs. It also offers professional development, field-relevant certifications, tuition reimbursement, and quarterly and annual incentive programs.

Requirements

• 10 or more years of experience in technical program management, engineering delivery, product management, or a related role leading complex cross-functional initiatives with measurable outcomes.
• Demonstrated understanding and technical depth in modern software delivery practices, such as Agile, SDLC and PDLC, CI/CD, testing, release, observability, and reliability.
• Experience leading large, complex, cross-functional technical programs and organizational transformation initiatives from planning through execution and delivery, with measurable outcomes.
• Success managing program risks, dependencies, executive escalations, and competing priorities in a fast-paced environment.
• Strong analytical, problem-solving, change-management, and continuous-improvement skills, including using data, processes, metrics, and reporting to drive program decisions and measure success.
• Clear, candid written and verbal executive communication skills; able to communicate concisely, present options, identify what is off track, and raise tradeoffs.
• Proven ability to influence cross-functional teams and drive results without direct authority.
• Grit, curiosity, and comfort challenging the status quo and working in an ambiguous environment.
• Bachelor’s degree in a technical or related field, or equivalent practical experience.
• Inquisitiveness and openness to innovation, including AI, to explore better processes and reduce friction and improve patient and client experiences.
• Must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.
• Must reside and be authorized to work within the United States.

Nice To Haves

• Experience evaluating build-versus-buy decisions and rolling out AI-assisted development tools and measuring their effects.
• Experience using AI or automation to run program tracking and reporting.
• Experience mentoring other program managers and coaching others.
• Experience driving operational excellence, process optimization and standardization, and organizational change across multiple teams.
• Proficiency with tools such as Aha, ADO or Jira, Databricks or SQL, and Claude or Copilot.

Responsibilities

• Plan, execute, and deliver complex technical programs and transformation initiatives across value streams, functions, and technology domains, aligning stakeholders on objectives, execution strategy, dependencies, and success measures.
• Establish program governance, execution frameworks, operating rhythms, escalation paths, and accountability mechanisms to improve delivery predictability, transparency, and outcomes.
• Identify technical and organizational risks, bottlenecks, and dependency trends; challenge assumptions; drive program planning; and escalate unresolved issues to appropriate leaders.
• Ensure risk-mitigation and recovery plans exist and are visible, and escalate when execution of those plans is at risk.
• Work with engineering leaders to define and maintain delivery measures, and develop, drive adoption of, analyze, and continuously improve engineering and product delivery dashboards.
• Measure delivery performance using metrics such as DORA, feature cycle times, throughput, quality, rework, predictability, AI-enabled productivity, delivery health, observability, and operational effectiveness.
• Assess how AI-assisted development and other levers affect delivery speed, quality, and rework, and recommend where they are and are not working.
• Translate performance trends and program insights into leadership recommendations about delivery constraints, causes, proposed improvements, ownership, and success measures.
• Improve engineering operating models, delivery practices, governance, and ways of working by identifying systemic barriers and driving continuous AI-enabled improvement across teams.
• Leverage AI in the role’s own workflow.
• Coach and mentor program managers and delivery leaders, and share effective practices.
• Serve as a trusted advisor to engineering leadership and mentor teams on operating excellence, influencing execution without direct people-management authority or ownership of engineering commitments.
• Partner with Engineering, Product, Support, Operations, IT, Data and Analytics, Cybersecurity, and Finance to resolve cross-functional issues and support strategic initiatives.
• Communicate program status, risks, tradeoffs, recommendations, and escalations to senior and executive leaders; provide input on resourcing needs, program business cases, and cost-benefit considerations.

Benefits

• Comprehensive benefits package including healthcare, time off, retirement, and well-being programs.
• Professional development investment and a field-relevant professional certification for each associate.
• Tuition reimbursement.
• Quarterly and annual incentive programs for employees.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal