Principal Technical Program Manager

Microsoft•Redmond, WA

12h

About The Position

Microsoft Silicon, Cloud Hardware, and Infrastructure Engineering (SCHIE) builds and operates infrastructure and foundational technologies for Microsoft’s online services and Azure platform. The Hardware, Infrastructure Management, and Fundamentals Engineering (HIFE) team defines and delivers operational measures of success for hardware manufacturing, with a focus on planning, quality, delivery, scale, and sustainability for Microsoft cloud hardware. The Principal Technical Program Manager will lead Fleet Fundamentals management, including fleet health and quality for Azure hardware infrastructure. The role drives fleet-management governance and quality improvements, coordinates cross-functional projects, and partners with hardware, firmware, software, and other teams to develop scalable, reliable solutions for fleet availability and prevention. The position also requires collaboration with internal and external partners to ensure systems meet cloud quality, reliability, and service-level requirements.

Requirements

Master’s degree in Electrical Engineering, Computer Engineering, Mechanical Engineering, or a related field and 7+ years of technical engineering experience; or bachelor’s degree in one of those fields or a related field and 8+ years of technical engineering experience; or equivalent experience.
Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.
10+ years of technical leadership in program or product management, platform or validation architecture, systems engineering, or an equivalent role.
Demonstrated ability to turn complex engineering problems into technical strategies, roadmaps, and delivered outcomes.
Deep technical understanding of cloud infrastructure and modern server platforms, including GPU and SoC architectures and hardware, firmware, and software interfaces.
Experience leading automation, AI-assisted, or agentic transformation from problem definition through solution design, validation, deployment, and adoption.
Ability to assess appropriate uses for agents and automation and define measures for accuracy, reliability, and impact.
Proficient data and technical problem-solving skills, including writing or adapting queries and scripts, investigating telemetry, validating findings, and using evidence to guide engineering decisions.
Ability to lead technical deep dives across platform architecture, verification and validation flows, operating systems, networking, and storage, and to identify system-level risks and drive their resolution across engineering teams.
Proven ability to drive complex cross-functional programs across geographies and align engineering, product, operations, and partner teams around measurable outcomes.
Excellent written and verbal communication skills, including explaining architecture, trade-offs, risks, and results to engineers, executives, customers, and partners.

Nice To Haves

Master’s degree in Electrical, Computer, or Industrial Engineering, or a related discipline, with commensurate industry experience.
Experience with Azure infrastructure, data-center systems, and customer or portfolio engineering.
Experience designing or prototyping technical solutions using scripting, APIs, data platforms, or AI/agent frameworks, and partnering effectively with software engineers to move prototypes toward production.
Familiarity with agentic system patterns such as tool use, workflow orchestration, grounding, evaluation, observability, and human oversight.
Experience with hardware validation, system qualification, reliability, or fleet operations.
Proficient analytical skills and experience using data and visualization tools to identify trends, prioritize work, and communicate results.
Demonstrated ability to operate independently, organize ambiguous work, and maintain momentum across multiple teams and priorities.

Responsibilities

Lead and be accountable for Fleet Fundamentals (Fleet Health & Quality) management of Azure hardware infrastructure.
Drive fleet-management governance practices, including phase-gate checklists, waterfall charts, fleet KPIs, and forecasting.
Champion fleet quality and drive quick-turn solutions to improve the customer experience on the Azure fleet.
Define project scope, goals, and deliverables, and manage project timelines, budgets, and resources.
Develop and maintain project plans, schedules, and status reports; communicate project status to stakeholders and senior management.
Collaborate with business stakeholders and technical teams to identify project requirements, risks, and dependencies.
Partner with hardware, firmware, and software teams to architect and build scalable, reliable solutions for fleet availability and prevention initiatives.
Work with internal and external partners to ensure systems meet cloud quality, reliability, and service-level requirements.
Lead technical deep dives and drive resolution of system-level risks across engineering teams.
Drive cross-functional programs across geographies, aligning engineering, product, operations, and partner teams around measurable outcomes.