Principal Technical Program Manager

Microsoft•Redmond, WA

1d•$142,800 - $304,200

About The Position

Microsoft AI Monetization is helping developers and organizations build AI experiences with fresh, relevant information from the web. Web IQ provides AI-native APIs that enable applications and agents to discover, retrieve, and use web intelligence. This Principal Technical Program Manager will drive end-to-end execution of Web IQ developer experience and customer platform programs in partnership with the AI Search Platform (AISP) engineering team. The role sits at the intersection of product, engineering, Azure, customer experience, and business stakeholders. It translates priorities into a coherent backlog, actionable delivery plans, and predictable outcomes, while aligning stakeholders on scope and sequencing, resolving technical dependencies, anticipating risks, and communicating transparent status. The role improves the developer experience from discovery through first API call and production-scale use, using technical judgment and influence across organizational boundaries. Starting January 26, 2026, Microsoft AI employees living within a 50-mile commute of a designated U.S. Microsoft office or a 25-mile commute of a designated non-U.S. office are expected to work from the office at least four days per week. This expectation is subject to local law and may vary by jurisdiction.

Requirements

Bachelor's degree and 6+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
3+ years of experience managing cross-functional and/or cross-team projects.

Nice To Haves

Bachelor's degree and 12+ years of experience in engineering, product or technical program management, data analysis, or product development, or equivalent experience.
4+ years leading complex, cross-functional technical programs with ambiguous requirements, competing priorities, and multiple engineering dependencies.
Experience delivering cloud services or cloud infrastructure, developer platforms, APIs, or distributed systems, with the ability to engage deeply on architecture, integration, reliability, and operational tradeoffs.
Demonstrated ability to influence without direct authority, manage execution risk, and communicate effectively with engineers, product leaders, and executives.
8+ years driving large-scale, multi-team programs from planning through launch and sustained operation.
Experience with developer portals, API onboarding, identity/authentication, Azure resource provisioning, usage metering, billing, or cloud marketplace integrations.
Experience with SDKs, documentation and samples, developer tooling, telemetry, customer activation funnels, or API lifecycle management.
Familiarity with AI agents, search, information retrieval, and grounding services, and ability to review technical designs and make informed tradeoffs.

Responsibilities

Own integrated planning and execution for Web IQ developer experience programs, translating product and customer priorities into a prioritized engineering backlog, milestones, owners, dependencies, and measurable exit criteria.
Establish an operating rhythm for planning, delivery reviews, issue triage, launch readiness, and executive reporting; drive decisions and escalations when tradeoffs arise.
Coordinate across AISP engineering, Web IQ product, Azure, partner integrations, customer support, and go-to-market teams to deliver shared commitments.
Drive delivery of an end-to-end developer journey across the Web IQ portal and Azure, including discovery, eligibility, resource provisioning, authentication, API key and access management, playground, first API call, and production onboarding.
Lead execution of developer-facing capabilities such as documentation, SDKs, code samples, API references, integration guides, troubleshooting, and self-service support experiences.
Coordinate customer-management workflows, including accounts, permissions, quotas, usage visibility, and support handoffs, with attention to secure and reliable operation.
Coordinate engineering programs spanning Azure integration, billing and metering, usage data, customer activation, and operational readiness; ensure end-to-end validation across dependent systems.
Drive cross-team execution for partner and ecosystem connection opportunities, such as Microsoft Foundry and potential third-party channels or cloud platforms, as priorities are approved.
Partner with engineering on technical design reviews, API and system contracts, release sequencing, migrations, and risk mitigation without taking over engineering ownership of architecture.
Define and maintain program health and developer-experience scorecards, including time to first successful call, onboarding completion and drop-off, activation, service issues, and delivery predictability.
Use customer feedback, support signals, telemetry, and operational data to identify friction and drive corrective actions.
Communicate clear, decision-oriented updates to technical and senior leadership audiences, separating committed scope, risks, open decisions, and next steps.