Principal Technical Program Manager

Microsoft • Redmond, WA

3d

About The Position

Microsoft Office Product Group aims to help people achieve more with Copilot in Word, Excel, and PowerPoint by making it a natural partner in everyday work. The Principal Technical Program Manager will shape strategy and coordinate across organizations to grow Copilot usage, improve user success, and build sustained engagement across these apps. The role requires an understanding of product-led growth and the ability to identify approaches that scale across applications and help customers discover Copilot’s value.

The position includes engaging a small set of key enterprise customers, particularly about Copilot in Word, to understand their needs, workflows, and expectations. The role demonstrates Copilot’s value, addresses adoption barriers, and translates customer feedback into product and growth priorities. Using a forward deployed engineering model, the program manager partners with customers to build features that help them succeed, then turns those insights into scalable resources and programs that build confidence, deepen usage, and accelerate growth.

The role coordinates teams around shared goals, connects product plans, and drives cohesive customer experiences. It works closely with engineering, data science, product management, and business development to deliver product improvements and assess performance against growth targets. The position also synthesizes customer insights, adoption data, cross-app execution learnings, and competitive insights to inform growth investments and future strategy.

Microsoft describes a culture grounded in a growth mindset, innovation, collaboration, respect, integrity, accountability, and inclusion. The position requires passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter. The typical U.S. base pay range is $142,800–$274,800 per year; the range for the San Francisco Bay Area and New York City metropolitan area is $188,000–$304,200 per year. Certain roles may be eligible for benefits and other compensation. The position will be open for at least five days, with applications accepted on an ongoing basis until filled.

Requirements

• Bachelor’s degree and 6+ years of experience in engineering, product/technical program management, data analysis, or product development, or equivalent experience.
• 3+ years of experience managing cross-functional and/or cross-team projects.
• Ability to meet Microsoft, customer, and/or government security screening requirements, including passing the Microsoft Cloud Background Check upon hire or transfer and every two years thereafter.

Nice To Haves

• Bachelor’s degree and 8+ years of experience in product/service/program management or software development, or equivalent experience.
• Experience engaging directly with large enterprise customers and building products through a forward deployed engineering model.
• Deep understanding of product-led growth and experience building products that drive adoption, engagement, and loyalty.
• Experience with generative AI, AI agents, and AI-powered developer tools.
• Understanding of AI evaluation, agent orchestration, human-in-the-loop systems, or autonomous workflows.
• Experience with experimentation platforms, telemetry systems, and performance measurement frameworks.
• Data fluency, including the ability to analyze telemetry and evaluation data directly, look beyond dashboards, and distinguish meaningful signals from noise.

Responsibilities

• Engage directly with customers to understand their needs, workflows, and adoption barriers, and translate feedback into product improvements and Copilot growth opportunities.
• Coordinate Copilot growth initiatives across Word, Excel, and PowerPoint, aligning teams on problem statements, priorities, success metrics, and execution.
• Manage risks, dependencies, and communication plans, and provide regular executive updates on progress, risks, and outcomes.
• Collaborate with engineering, data science, product management, and business development to deliver product improvements that drive Copilot adoption and sustained usage.
• Contribute to Copilot growth strategy by synthesizing insights from cross-app coordination and direct customer engagement.
• Translate customer adoption barriers, cross-app opportunities, and competitive insights into aligned growth investments that strengthen Copilot’s differentiation and drive adoption and sustained usage.
• Use shared frameworks, dashboards, and review processes to assess performance against growth targets, connect adoption data with customer feedback and execution learnings, and refine strategy and investment priorities.
• Partner with enterprise customers through a forward deployed engineering model to build features, and turn resulting insights into scalable resources and programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal