About The Position
ADP is seeking a highly experienced and strategic Principal Relationship Manager to lead and grow key client relationships while driving long-term value for both clients and the organization. This role serves as a trusted advisor and advocate for ADP's Human Capital Management (HCM) solutions and service capabilities while strengthening ADP's position as a market leader within a portfolio of large, highly complex, and strategic client accounts. The Principal Relationship Manager II is responsible for developing executive-level partnerships, identifying growth opportunities, driving retention, and influencing client business outcomes. This position requires strong relationship management expertise, business and financial acumen, a consultative mindset, and the ability to influence stakeholders at all levels, including C-suite executives.
Requirements
- 8+ years of experience in relationship management, account management, or client-facing roles.
- Proven ability to manage complex client relationships and deliver consistent outcomes.
- Demonstrated success in strategic account management and client growth.
- Strong business acumen with the ability to translate client needs into actionable solutions.
- Bachelor's degree or equivalent combination of education and experience required.
- Proficiency in French (spoken and written) is required.
- Proficiency in English (speaking, reading, writing) is required.
Nice To Haves
- Experience or formal background in HR or HCM is highly desirable.
- Advanced degree considered an asset.
Responsibilities
- Serve as the primary point of contact for ADP's largest, most strategic, and complex client accounts, including organizations with domestic, North American, and potentially global business requirements.
- Build deep, trusted relationships across client organizations, with particular focus on executive and senior leadership stakeholders.
- Develop and execute comprehensive strategic account plans that drive retention, revenue growth, share-of-wallet expansion, and long-term partnerships.
- Act as a trusted advisor by understanding client business strategies, workforce objectives, and operational challenges, and aligning ADP solutions accordingly.
- Cultivate strong client advocacy, referenceability, and participation in strategic ADP programs and events.
- Proactively identify opportunities for expansion, innovation, and increased adoption of ADP solutions.
- Lead account planning, opportunity identification, and client growth strategies to achieve annual revenue, retention, and profitability objectives.
- Support new business opportunities, contract negotiations, renewals, retention activities, and complex RFP processes.
- Engage confidently with C-suite executives and senior business leaders to influence strategic decision-making.
- Lead complex business discussions and present compelling recommendations that drive positive client outcomes.
- Act as liaison between clients and internal stakeholders to ensure alignment and successful execution.
- Drive urgency and accountability in addressing client concerns, risks, and business opportunities.
- Advocate for client needs while balancing ADP business objectives and strategic priorities.
- Mentor, coach, and support junior team members, fostering a culture of growth and development.
- Build strong internal networks and maintain visibility with senior leadership.
- Lead by example in cross-organizational collaboration and stakeholder engagement.
- Seek opportunities to contribute to broader organizational initiatives and strategic priorities.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
