Client Relationship Manager

IBISWorld•Austin, TX

About The Position

IBISWorld is hiring a Client Relationship Manager to own a portfolio of client accounts and drive long-term growth. The role combines strategic relationship-building with commercial responsibility, including renewals, risk management, and consultative upsell and cross-sell opportunities for subscriptions, APIs, and data integrations. The manager will advise clients on realizing value from IBISWorld’s platform and solutions, expand adoption across teams and geographies, and demonstrate measurable return on investment. The position manages clients through the full lifecycle, from onboarding to renewal. It involves building relationships at every level of client organizations, leading discovery, creating success plans, delivering training and business reviews, and using engagement and usage data to assess account health and guide recommendations. The manager will engage senior stakeholders, support advanced integration use cases with internal partners, resolve issues and escalations, and maintain accurate CRM records, forecasts, and account health information. This is an opportunity to join IBISWorld’s new Austin office as an early team member and help shape its client service approach and culture. The role also involves educating enterprise clients about the platform and integrations, including APIs, Microsoft Copilot, Anthropic Claude, and Snowflake.

Requirements

Track record of building trusted relationships with stakeholders at every level, including senior leaders.
Strong consultative, analytical, and communication skills, with the ability to turn insights into action.
Experience managing B2B SaaS or subscription accounts, with proven results in retention and growth.
Proven success upselling and renewing API products and data integrations, and ability to explain their value to business and technical audiences, including IT, data, and engineering teams.
Technical curiosity and ability to understand and explain APIs, data integrations, and platform capabilities.
Strong organizational skills, a proactive approach, and ability to manage multiple priorities in a fast-paced environment.
Comfort using CRM and customer success platforms, such as Salesforce and Gong, and using data to make decisions.
Collaborative mindset and experience partnering across teams to achieve shared goals.
Bachelor’s degree; a relevant field is preferred.
Experience in customer success, account management, or client services.

Nice To Haves

Experience with Commercial Banking, Procurement, Enterprise, Financial Services, or Professional Services clients.
Bachelor’s degree in a relevant field.

Responsibilities

Manage a portfolio of standard, premium, and API/data integration subscriptions from onboarding through renewal.
Build relationships at every level of client organizations and lead discovery to understand client goals, success metrics, and value drivers.
Develop and execute success plans that increase adoption and ROI through ongoing engagement, training, and business reviews.
Use data and insights to assess account health, identify risks, and recommend ways to optimize client outcomes.
Present business impact to senior leaders, strengthen partnerships, and align on long-term value.
Identify and close consultative upsell and cross-sell opportunities.
Understand clients’ technical environments and workflows to expand API usage, add data feeds, and move clients toward integrated solutions.
Educate clients about the platform and integrations, including APIs, Microsoft Copilot, Anthropic Claude, and Snowflake.
Run onboarding so early adoption aligns with client objectives and use cases.
Monitor engagement and usage trends, including API consumption, and intervene early to improve time-to-value.
Support complex integrations in partnership with Product and Operations.
Lead renewal strategy for platform and API/integration contracts, and maintain accurate pipeline, forecasts, and account health in the CRM.
Manage account risk, resolve issues quickly, and support high client satisfaction and retention.
Respond to escalations and inquiries with urgency and professionalism.
Use customer success tools and workflows efficiently and continuously improve ways of working.
Partner with Sales, Product, Research, and Operations to shape client outcomes and drive growth.