Principal Product Manager - Point of Sale Payments
About The Position
GoDaddy Payments helps small businesses and power sellers accept payments in person and online. Its Point of Sale product line includes Smart Terminal Duo, Flex, and Pro devices, spanning hardware, operating systems, and payments infrastructure. The team owns the full device stack, including the physical fleet, its operating system, and checkout experiences, and works with hardware engineering, OS and firmware teams, ODM/OEM manufacturing partners, and payments engineering. The Principal Product Manager owns the roadmap and full lifecycle of the POS hardware fleet, including proprietary OEM devices, third-party ODM terminals, and accessories. The role also owns product requirements for the device operating system and defines card-present checkout experiences. It translates hardware and OS tradeoffs into business outcomes and represents the POS product line in roadmap reviews and planning cycles.
Requirements
- 8+ years of product management experience, including meaningful experience owning hardware or hardware-adjacent products such as consumer electronics, IoT devices, or payment terminals.
- Direct experience managing a device portfolio spanning proprietary and third-party (ODM/OEM) hardware, including vendor selection and commercial negotiation.
- Working knowledge of device operating systems, including requirements, update management, and security; a firmware engineering background is not required.
- Understanding of the payments ecosystem, including EMV, PCI compliance, card-present transaction flows, and acquirer and network relationships.
- A track record of taking hardware through full development cycles (EVT/DVT/PVT) and certification processes.
Nice To Haves
- Experience with SMB or merchant-facing products.
- International hardware deployment experience, including certification and localization.
- Background or fluency in industrial design and hardware or firmware architecture.
- Experience with Android-based device platforms and device networking and connectivity.
Responsibilities
- Own the roadmap and full lifecycle for the POS hardware fleet, from concept through engineering, design, production validation (EVT/DVT/PVT), and end of life.
- Negotiate and manage relationships with ODM/OEM manufacturers and component suppliers to meet cost, quality, and delivery targets.
- Own product requirements for the device operating system, including performance, security, update and patch cadence, app management, and fleet compatibility.
- Define the card-present checkout experience, including transaction flows, tipping, signature, receipts, surcharging (Rate Saver), and offline payments.
- Translate hardware and operating-system tradeoffs into business outcomes, including cost, margin, NPS, churn, and competitive win rate.
- Represent the POS product line in roadmap reviews and planning cycles.
Benefits
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid sick time
- Paid flexible time off
- Paid parental leave
- Life insurance
- Short- and long-term disability insurance
- AD&D insurance
- Mental health or EAP programs
- Remote or hybrid work options
- Paid holidays
- Paid Wellness days
- Tuition assistance
- Adoption, surrogacy, and fertility benefits
- Dependent daycare and backup care benefits
- Employee stock purchase plan
- Financial education and advice
- Competitive pay
- Generous time off
- Retirement savings program
- Corporate bonus and/or equity awards may be available, subject to plan terms and individual eligibility
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What This Job Offers
Job Type
Full-time
Career Level
Principal
Education Level
No Education Listed
