Elavon Product Lead - Point of Sale Front Office

U.S. Bank • San Francisco, CA

6d • Hybrid

About The Position

The Product Lead - Point of Sale (POS) Front Office is a senior business and product executive responsible for end-to-end ownership of the merchant front-office experience within Elavon POS. The role enables businesses to sell products and services simply, reliably, and at scale across in-person, online, and service-based channels. It owns the customer journey, commercial outcomes, and delivery confidence for transactional experiences including accepting payments, in-person and online order management, invoicing, and reservations. Accountability extends beyond feature delivery to revenue predictability, operational stability, compliance, and long-term platform scalability.

The Product Lead directly manages and develops a team of senior- to mid-level Product Managers. The leader sets the operating bar for product ownership, customer-centricity, and execution excellence across the Sell Goods & Services portfolio, and aligns product, technology, risk, and business partners across U.S. Bank, Elavon, and Merchant Payments Services. The role works with agile, experience design, technology, and risk partners to develop products and deliver business and customer outcomes. For technical products, it includes stewardship of technical features, debt reduction, and modernization.

Requirements

• Typically 10 or more years of relevant experience in product management, payments, treasury management, transaction banking, financial services, or related roles.
• Bachelor’s degree or equivalent work experience.

Nice To Haves

• Expertise in critical interdependencies among product model system elements and the ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
• Ability to anticipate shifting market priorities and internal and external customer needs in ways that consistently add value.
• Strong customer-centricity and ability to implement strategies and techniques that support positive customer experiences at every product and service touch point.
• Knowledge of technical aspects of software products and ability to design, configure, and integrate them.
• Knowledge of Agile ways of working and of processes, tools, and techniques for assessing and controlling organizational risk exposure; ability to apply risk management appropriately in diverse situations.
• Experience or skills in product P&L, product strategy, vision and planning, product discovery and development, channel alignment and management, adoption, customer experience research and execution, Agile ways of working, go-to-market and sales channels, performance measurement and optimization, marketing and analytics, and customer-centricity.

Responsibilities

• Directly manage and develop a team of senior- to mid-level Product Managers.
• Set standards for product ownership, customer-centricity, and execution excellence across the Sell Goods & Services portfolio.
• Align product, technology, risk, and business partners across U.S. Bank, Elavon, and Merchant Payments Services.
• Identify, analyze, and interpret business data using techniques that meet business needs and requirements.
• Connect U.S. Bank, customer experience, digital, technology, and business-line strategy to identify and prioritize product and portfolio opportunities and establish product vision, charter, and roadmap.
• Define product outcomes and Objectives and Key Results (OKRs), prioritize Features/Epics, and break work into actionable steps for product discovery, design, development, and delivery.
• Manage the end-to-end product lifecycle and drive the product roadmap using OKRs.
• Create products with agile, experience design, technology, and risk partners to achieve business and customer outcomes.
• For technical products, steward technical features, debt reduction, and modernization, with expertise in the technology required by the product.

Benefits

• Healthcare, including medical, dental, and vision
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation of two to five weeks, depending on salary grade and tenure
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
• Incentive and recognition programs
• Equity stock purchase
• Pension, subject to eligibility requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Senior