Elavon Product Lead - Point of Sale Front Office
About The Position
The Product Lead - Point of Sale (POS) Front Office is a senior business and product executive responsible for end-to-end ownership of the merchant front-office experience within Elavon POS. The role enables businesses to sell products and services simply, reliably, and at scale across in-person, online, and service-based channels. It owns the customer journey, commercial outcomes, and delivery confidence for transactional experiences including accepting payments, in-person and online order management, invoicing, and reservations. Accountability extends beyond feature delivery to revenue predictability, operational stability, compliance, and long-term platform scalability. The Product Lead directly manages and develops a team of senior- to mid-level Product Managers. The leader establishes expectations for product ownership, customer-centricity, and execution excellence across the Sell Goods & Services portfolio, and aligns product, technology, risk, and business partners across U.S. Bank, Elavon, and Merchant Payments Services.
Requirements
- Typically 10 or more years of relevant experience in product management, payments, treasury management, transaction banking, financial services, or related roles.
- Bachelor’s degree or equivalent work experience.
Nice To Haves
- Expertise in critical interdependencies among product model system elements that affect performance, and ability to plan and design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
- Ability to anticipate shifting market priorities and internal and external customer needs in ways that consistently add value.
- Strong customer-centricity and ability to implement strategies and techniques that ensure customers have a positive experience with organizational products and services at every touch point.
- Knowledge of technical aspects of software products and ability to design, configure, and integrate them.
- Knowledge of Agile ways of working and of processes, tools, and techniques for assessing and controlling organizational risk exposure; ability to apply risk-management knowledge to diverse situations.
- Skills and knowledge in product P&L, product strategy, vision and planning, product discovery and development, channel alignment and management, adoption, customer-experience research and execution, Agile ways of working, go-to-market and sales channels, performance measurement and optimization, marketing and analytics, and customer-centricity.
Responsibilities
- Directly manage and develop a team of senior- to mid-level Product Managers.
- Establish the operating bar for product ownership, customer-centricity, and execution excellence across the Sell Goods & Services portfolio.
- Align product, technology, risk, and business partners across U.S. Bank, Elavon, and Merchant Payments Services.
- Identify, analyze, and interpret business data using techniques that meet business needs and requirements.
- Connect U.S. Bank, customer experience, digital, technology, and business-line strategy to identify and prioritize product and portfolio opportunities, and establish product vision, charter, and roadmap.
- Define product outcomes and Objectives and Key Results (OKRs), prioritize Features/Epics, and break work into actionable steps that facilitate product discovery, design, development, and delivery.
- Manage the end-to-end product lifecycle and drive the product roadmap using OKRs.
- Create products in conjunction with agile, experience design, technology, and risk partners to achieve business and customer outcomes.
- For technical products, understand and manage technical features, debt reduction, and modernization, with expertise in the technology required for the product.
Benefits
- Healthcare coverage (medical, dental, and vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation of two to five weeks depending on salary grade and tenure
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
- Incentive and recognition programs
- Equity stock purchase
- 401(k) contribution and pension, subject to eligibility requirements
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
