Analyst, Point of Sale

Inspire•Atlanta, GA

About The Position

The Analyst, Point of Sale provides Level 3 support and performs day-to-day execution for the Point-of-Sale platform, supporting the system’s stability, integrity, and efficient operation. The role monitors, maintains, supports, and optimizes POS and associated software and hardware, and manages intake and execution of POS content requests, including menu items, coupons and discounts, images and videos, and digital display layouts. The Analyst builds and manages processes from requirements gathering through build, testing, launch, and post-launch support. The role establishes business relationships with corporate and franchise teams through regular communication and reporting, and manages vendor relationships related to the POS system, including payments. It applies communication, analytical, and problem-solving skills to identify, communicate, and resolve issues and maximize the value of IT systems investments.

Requirements

High school diploma or GED.
At least 3 years of experience in POS implementation, design, development, and implementation related to point of sale, payment, and associated technologies.
Strong analytical skills, including the ability to interpret customer business needs and translate them into operational requirements.
Clear, concise written, verbal, and telephone communication skills, with the ability to communicate across all organizational levels.
Problem-solving ability in a fast-paced environment.
Ability to establish and maintain harmonious working relationships and work cross-functionally.
Strong organization and communication skills, attention to detail, deadline management, and sound decision-making based on data and stakeholder feedback.
Intermediate-level skills with JIRA and Confluence.
Intermediate-level skills with Microsoft Outlook, PowerPoint, and Word; expert-level Microsoft Excel skills.
Intermediate understanding of POS, payments, and associated technologies, including how hardware and software interface to build complex systems.
Ability to analyze problems and escalate issues promptly for resolution.
Intermediate presentation skills.
Team-focused and enthusiastic about working with people.

Nice To Haves

PMP (Project Management Professional) certification.
Working knowledge of and existing relationships with leading restaurant-industry technology vendors.
Project management or IT staff management experience; the posting lists a minimum of 0+ years.

Responsibilities

Execute, monitor, and maintain content changes across all aspects of the Point-of-Sale system, including core functionality, payments, and integration services.
Provide Level 3 support for POS core functionality, payments, and integration services.
Build connections with brand and franchisee teams, understand their requirements, support successful outcomes, and serve as a brand subject matter expert in appropriate meetings.
Prepare leadership reports on workload, schedule adherence, and quality assurance.
Evaluate performance and improve processes based on lessons learned to increase quality assurance and efficiency; share best practices and manage external partnerships professionally.
Communicate and collaborate courteously and professionally with coworkers, management, franchisees, operators, and others; use decision-making and negotiation skills and contribute a team-oriented, positive attitude.
Help ensure adoption and implementation of the organization’s technology goals.
Collaborate with internal and external teams to gather requirements for technology program rollouts.
Adhere to established timelines, including tracking and reporting progress.
Plan and multitask effectively, manage time and priorities, maintain organizational and filing systems, meet deadlines, and respond promptly to support timely communication.
Communicate issues, status updates, action items, and risks to the management team.
Perform other duties and responsibilities as needed.