Principal Product Manager - Billing & Platform

Constant Contact • Remote, US and Remote, Ontario, Canada, ON

2h • $148,782 - $185,977 • Hybrid

About The Position

Constant Contact is hiring a Principal Product Manager to own billing and platform strategy. The role will bring together the needs of teams across the company and set a medium- to long-term roadmap for systems that underpin subscriptions, revenue, customer access, and internal operations. A major priority is moving billing from an in-house system to Stripe while modernizing the platform customers and internal teams use.

The role partners with Billing Infrastructure and Growth & Enablement engineering teams and works closely with Finance, FP&A, RevOps, Support, Sales, and Growth Product Managers. The successful candidate combines knowledge of subscription-business payments, technical credibility, strategic judgment, and the ability to align stakeholders.

Requirements

• At least 8 years of Product Management experience in SaaS, including at least 4 years owning billing, payments, subscription commerce, or a core platform.
• Knowledge of subscriptions, trials, upgrades and downgrades, proration, payment recovery, refunds, chargebacks, multi-currency, and tax.
• Experience with Stripe or a comparable platform such as Zuora, Chargebee, Recurly, or Adyen, and understanding of how these platforms work under the hood.
• Ability to read API specifications, trace data across systems, and assess webhooks, retries, sources of truth, and rollback plans.
• Ability to write SQL to verify data and numbers.
• Technical credibility with engineers, including confidence engaging on estimates and design decisions.
• Strategic judgment, a clear point of view, ability to address ambiguous problems, and ability to guide senior stakeholders on sequencing.
• Experience delivering a migration, cutover, or pricing change with significant customer and revenue impact, including planning testing, rollback, and controls.
• Clear communication with executives, support agents, and engineers.
• Current use of AI tools for research, data analysis, and improving work speed.

Nice To Haves

• Led a migration from an in-house or legacy billing system to Stripe or another modern platform.
• Identity and access experience with Okta, OAuth, OpenID Connect, SAML, SSO, or multi-factor authentication.
• Experience in a high-volume, self-serve SMB subscription business.
• Experience with partner or reseller billing where a third party bills the customer.
• Experience with finance systems such as ERP, CPQ, revenue recognition, or SOX controls.
• Experience mentoring senior product managers.

Responsibilities

• Set the vision and multi-year roadmap for subscriptions, plans and pricing, invoicing, payment methods, payment recovery, refunds, and account changes.
• Lead the migration from the in-house billing system to Stripe Billing, including phasing, success metrics, testing, cutover, and sign-off.
• Make pricing changes, new plans, and add-ons faster and easier to launch, while aligning customer payments with product entitlements.
• Own identity and authentication capabilities, partnering with Engineering and Security on sign-in, single sign-on, account access, and the identity platform.
• Modernize internal applications used by Finance, Support, and Operations to adjust bills, issue refunds, and migrate accounts; introduce automation into routine work.
• Lead product alignment across Finance, FP&A, RevOps, Support, and Sales by setting priorities, explaining trade-offs, and building agreement around the plan.
• Define how billing works across systems so reporting and revenue are consistent, supporting revenue recognition, audits, and access controls.
• Mentor other product managers and help establish product practices across billing and platform teams.

Benefits

• Health and welfare benefits
• Paid leave
• Paid time off policy
• Competitive benefits package supporting the health and well-being of employees and their families
• Career growth, learning, stretch assignment, coaching, and professional development opportunities
• Hybrid work model with remote-work flexibility and access to offices for in-person collaboration, training, and socializing

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed