Principal Product Manager

Thoughtworks • Chicago, TX

2d • Hybrid

About The Position

Thoughtworks is seeking a Technical Product Manager to lead products that help home health, hospice, and other healthcare providers manage the revenue cycle. The role connects billing and operations needs with engineering delivery, translating complex payer and workflow requirements into reliable, usable software. The Product Manager should understand how referral intake, eligibility verification, authorization, clinical documentation, and coding affect claims, reimbursement, and cash flow, and work with technical teams on integrations and data quality while keeping the product focused on measurable customer outcomes.

The role owns product vision, roadmap, and backlog; leads discovery and delivery; and partners with providers, operational and financial stakeholders, engineering, design, research, compliance, and subject matter experts. Success means creating an evidence-based roadmap and delivering improvements that reduce manual effort, prevent avoidable denials, accelerate reimbursement, and improve providers’ visibility into revenue cycle performance.

Thoughtworks describes itself as an inclusive technology consultancy that has worked with clients for more than 30 years. Its career development approach combines employee autonomy with development programs, interactive tools, and supportive colleagues. The company uses AI for recruitment administration, but states that applications are reviewed by people and AI does not screen, assess, rank, or make hiring decisions.

Requirements

• At least 5 years of product management experience, including significant experience with healthcare software or revenue cycle management.
• Working knowledge of the healthcare revenue cycle, from intake and eligibility through claims, payment, and denial resolution.
• Experience translating operational workflows into product requirements, user stories, acceptance criteria, and measurable outcomes.
• Ability to discuss APIs, integrations, data models, and system dependencies with technical teams.
• Strong stakeholder management skills across clinical, operational, financial, and engineering groups.
• Experience leading product discovery and delivery in an Agile environment.

Nice To Haves

• Experience with home health, hospice, post-acute care, or other provider-based healthcare settings.
• Familiarity with payer rules, electronic claims and remittance workflows, and healthcare data exchange.
• Experience modernizing legacy applications or introducing automation into high-volume operational processes.
• Comfort using data and workflow analytics to identify root causes and evaluate product improvements.

Responsibilities

• Own the product vision, roadmap, and prioritized backlog for revenue cycle capabilities.
• Partner with providers, billing specialists, finance leaders, and operations teams to map workflows and identify delays, manual work, and sources of claim errors.
• Define requirements and acceptance criteria for eligibility verification, payer matching, authorization tracking, charge capture, claims management, denial resolution, payment posting, and reporting.
• Work with engineering and architecture teams on system integrations, data flows, automation, and modernization of existing applications.
• Break complex initiatives into deliverable increments, clarify dependencies, and make tradeoffs across value, effort, risk, and timing.
• Collaborate with design and research teams to make complex workflows clear and efficient for frontline users.
• Establish product measures, including clean claim rate, denial rate, days in accounts receivable, first-pass acceptance, reimbursement accuracy, and time spent on manual follow-up.
• Lead discovery, stakeholder reviews, demonstrations, and release planning; use customer feedback and performance data to refine the roadmap.
• Coordinate with compliance and subject matter experts as payer requirements and healthcare policies change.

Benefits

• Career development programs and interactive development tools.
• Support from colleagues in employees’ career journeys.
• Salary benefits information is available through the company’s benefits page; specific benefits are not listed in the posting.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: No Education Listed