Principal Product Manager, Payments

SimplePractice

6d•$200,000 - $240,000•Remote

About The Position

At SimplePractice, we are improving access to quality care by equipping health and wellness clinicians with all the tools they need to thrive in private practice. More than 250,000 providers trust SimplePractice to build their business through our industry-leading software with powerful tools that simplify every part of practice management. From admin work to clinical care, our suite of innovative solutions work together to reduce administrative burden—empowering solo and small group practitioners to thrive alongside their clients. Award-winning and people-first, SimplePractice is shaping the future of health tech. In 2026, we were recognized by BuiltIn as a Best Remote Company to Work For, Software Guru's Best Places to Code, Becker Healthcare Telehealth Companies to Know, and we won a MedTech Breakthrough Award for Best Practice Management Solution Provider. SimplePractice is looking for an experienced Principal Product Manager to own the vision, strategy, and execution for Payments — one of the most critical and highest-leverage parts of our platform. Payments touches nearly every practitioner and client who uses SimplePractice, spanning client billing and card processing, practitioner payouts, insurance payouts and new opportunities in embedded finance and monetization. This role will define what "great" looks like across that full payments experience, balancing reliability and compliance with growth and innovation, and will serve as the company's foremost expert and internal evangelist for payments.

Requirements

10+ years of product management experience, including significant, hands-on ownership of payments, embedded finance, or fintech products at scale
Deep understanding of the payments ecosystem — processors, card networks, acquiring/issuing, settlement, payouts, disputes/chargebacks — and comfort operating in a regulated environment
Direct experience running formal vendor RFP processes and managing PSP or payments partner relationships, including contract negotiation and ongoing performance management
Proven track record incubating and scaling new product lines, from discovery and validation through adoption and commercialization
Customer-obsessed product leader with a demonstrated track record of using quantitative and qualitative insight to drive roadmap and prioritization decisions
A data-driven mindset, comfortable using metrics to define success, inform trade-offs, and demonstrate business value
Strong risk and compliance instincts — able to balance product velocity against regulatory, security, and trust requirements
Exceptional communication and cross-functional collaboration skills; able to influence senior leaders and inspire teams across Engineering, Risk, Compliance, Finance, and Go-to-Market
Experience with agile development methodologies
Experience in SaaS, vertical SaaS, or healthtech is a plus

Responsibilities

Own the end-to-end payments vision and multi-year strategy, spanning core processing (client charges, card-on-file, payouts to practitioners), insurance billing and claims payments, and emerging monetization opportunities such as embedded finance and financing products
Own ongoing vendor management and partner relationships across PSPs, processors, and other payments partners, including performance management, contract renewals, and escalations
Develop a comprehensive point of view on the payments and fintech landscape — processors, networks, acquiring/issuing partners, and embedded finance providers — to inform build/buy/partner decisions and identify strategic partnership or investment opportunities
Serve as the internal subject-matter expert and evangelist for payments, championing practitioner and client needs across the Product Leadership Team and ensuring payments considerations are built into new products from day one
Drive a rigorous, data-driven roadmap grounded in market research and quantitative/qualitative insight, balancing reliability, risk, and compliance requirements against growth and revenue opportunities
Partner closely with Engineering, Risk, Compliance, and Legal to ensure payments products meet regulatory requirements (e.g., PCI DSS, card network rules, money transmission, and healthcare billing regulations) while remaining fast to iterate on
Define pricing, monetization, and take-rate strategy for payments products in partnership with Finance and Business Operations
Collaborate with Product Marketing and Customer Success on go-to-market strategy, adoption, and launch of new payments capabilities, and support account management conversations with large or complex accounts
Apply a rigorous, data-driven approach to validating new payment offerings — using prototypes, pilots, and customer feedback to de-risk new ventures before scaling
Mentor and raise the bar for product craft across the broader PM team, particularly around platform thinking, risk-aware product design, and cross-functional execution