Program Manager - Insurance

HEXAWARE•United States,

About The Position

The Principal IT Project Manager is accountable for end-to-end delivery of technology projects that are critically important and/or highly complex, ensuring predictable execution, strong governance, and measurable business outcomes. The role leads cross-functional delivery teams in a matrix environment and applies expert project management discipline to manage scope, schedule, budget, risks, dependencies, and stakeholder expectations. The Principal Project Manager operates with a high degree of autonomy, provides delivery assurance for key initiatives, and mentors other Project Managers through coaching, standards adoption, and escalation support. The role leads the full project lifecycle for critical and/or highly complex technology initiatives, delivering to agreed scope, timelines, budgets, and quality outcomes. It establishes and maintains integrated delivery plans, milestone tracking, governance cadence, and execution discipline across multi-team workstreams. The role drives alignment across business and technology stakeholders, manages trade-offs, resolves delivery blockers, documents delivery artifacts, decisions, and approvals for auditability, and serves as the primary delivery point of contact for senior stakeholders by providing status, forecasts, decision points, and recommendations.

Responsibilities

  • Lead the full project lifecycle for critical and/or highly complex technology initiatives, ensuring delivery to agreed scope, timelines, budgets, and quality outcomes.
  • Establish and maintain integrated delivery plans, milestone tracking, delivery governance cadence, and execution discipline across multi-team workstreams.
  • Drive alignment across business and technology stakeholders to achieve outcomes, manage trade-offs, and resolve delivery blockers quickly and transparently.
  • Ensure delivery artefacts, decisions, and approvals are documented and auditable in line with governance and delivery standards.
  • Act as the primary delivery point of contact for senior stakeholders, providing clear status, forecasting, decision points, and recommendations.
  • Provide delivery assurance for key initiatives.
  • Mentor other Project Managers through coaching, standards adoption, and escalation support.
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