Program Manager (Insurance & AI)

Capgemini • New York, NY

4d • $135,000 - $145,000

About The Position

Capgemini is seeking an insurance AI solution lead to combine insurance business expertise with experience shaping and owning AI-enabled products and use cases. The role bridges business, insurance domain, and technology, translating insurance problems into well-defined AI solutions and guiding them from discovery and prioritization through prototyping, validation, and implementation. The position is based in Hartford, Connecticut, and includes client-facing work such as workshops, demonstrations, and executive discussions.

Requirements

• 8–12+ years of overall experience, including meaningful experience in insurance or financial services.
• Strong understanding of at least one major insurance domain, such as underwriting, claims, pricing, distribution, policy administration, or portfolio management.
• Experience owning or shaping AI, analytics, data, or digital products or use cases.
• Ability to translate business requirements into solution capabilities and work with technical teams through delivery.
• Working knowledge of generative AI and modern AI solution patterns; hands-on development is not required.
• Strong client-facing communication, workshop facilitation, and stakeholder-management skills.
• Ability to move between insurance business discussions and solution-design discussions.

Nice To Haves

• Experience with Agentic AI, GenAI/RAG, decision-support solutions, intelligent workflows, or AI-enabled workbenches.
• Exposure to cloud, data, or AI ecosystems such as Azure, AWS, Google Cloud, or Databricks.
• Experience working with multidisciplinary teams across domain, product, UX, data science, architecture, and engineering.
• Experience taking AI use cases beyond proof of concept into business validation or production adoption.
• Insurance consulting, carrier, InsurTech, AI product, or insurance technology experience.

Responsibilities

• Identify and develop high-value AI use cases across the insurance value chain, including underwriting, claims, pricing, distribution, and servicing.
• Translate business problems into AI products and use cases with defined user needs, workflows, capabilities, and measurable outcomes.
• Own use cases from discovery and prioritization through solution shaping, prototyping, validation, and implementation.
• Collaborate with insurance subject-matter experts, AI engineers, data scientists, and architects to align solutions with business needs and technical feasibility.
• Provide domain and product direction to FDE teams and maintain an end-to-end understanding of solutions without requiring hands-on engineering.
• Lead client workshops, solution demonstrations, and executive discussions, communicating AI’s business value and practical applications.

Benefits

• Paid time off, including 12–25 vacation days depending on employee grade, company-paid holidays, personal days, and sick leave, according to policy.
• Medical, dental, and vision coverage, subject to local policy and eligibility.
• Retirement savings plans, such as a 401(k) in the U.S., subject to local policy and eligibility.
• Life and disability insurance.
• Employee assistance programs.
• Other benefits as provided by local policy and eligibility.
• The role may be eligible for variable incentives, bonuses, or commissions, depending on position and applicable laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed