Program Manager, Insurance Software Implementation

Majesco•United States,

11d•$125,000 - $165,000•Remote

About The Position

Majesco is hiring a Program Manager to lead the execution of SaaS insurance software implementation programs. This hands-on player/coach role oversees project management execution from kickoff through go-live, with accountability for delivery timelines, scope, quality, margin performance, production readiness, and client satisfaction. The manager will oversee a portfolio of active implementations, coach project managers and business analysts, and personally lead at least one strategic customer implementation with direct financial accountability and an expected utilization target. The role is part of the services leadership team and works closely with Development Leads, Architects, Product Owners, QA, PMO, Sales, and Client Partners. It will strengthen delivery practices and governance, support AI adoption across the implementation lifecycle, and contribute to the evolution of Majesco’s insurance technology platform and operating model. The position is remote-first and can be performed from most locations in the United States. Occasional travel within the United States and Canada is expected.

Requirements

8–10+ years of experience delivering enterprise software or SaaS implementations for insurance or financial services organizations.
Proven success leading complex software implementation programs across cross-functional and multi-vendor teams.
Understanding of Property & Casualty (P&C) insurance operations and technology delivery.
Demonstrated success operating in a player/coach model, balancing direct client delivery ownership with team leadership and mentoring.
Experience leading project management delivery efforts within a SaaS or enterprise software environment.
Strong understanding of delivery governance, risk management, financial oversight, and operational execution.
Hands-on experience with Agile delivery methodologies, Jira, NetSuite, modern delivery tools, and practical application of AI in implementation delivery.
Strong communication and stakeholder management skills, with the ability to engage effectively with executive stakeholders and day-to-day delivery teams.

Responsibilities

Own end-to-end execution of a portfolio of active SaaS implementations, ensuring commitments on timeline, scope, quality, margin, and go-live readiness are achieved.
Directly lead at least one major customer implementation while coaching and supporting project managers and business analysts across delivery engagements.
Provide day-to-day leadership and oversight for project management execution, reinforcing accountability and consistent delivery practices.
Stay actively engaged in delivery plans, estimates, risks, dependencies, financials, and stakeholder alignment, intervening early when delivery outcomes drift.
Oversee financial governance across implementations, including forecasting, margin management, staffing alignment, utilization, and delivery transparency.
Partner with Development Leads, Architects, Product Owners, and QA teams to drive coordinated execution across delivery, product, and engineering functions.
Drive AI adoption across the implementation lifecycle, including planning, execution, reporting, quality improvement, knowledge reuse, and delivery acceleration.
Partner with the PMO and business leadership to strengthen implementation delivery standards, governance, templates, and operational consistency.
Improve delivery consistency through scalable implementation processes, operating rhythms, governance standards, and implementation best practices.
Collaborate with Sales and Client Partner teams to support client growth opportunities, strengthen delivery positioning, and improve continuity from sales through implementation.
Partner directly with client stakeholders and steering committees to align delivery outcomes with business priorities and measurable value realization.