Principal Coordinator, Recruiting

Capital One • McLean, VA

6d • $62,900 - $78,900

About The Position

Capital One’s Interview Strategy & Logistics (ISL) team supports Talent Acquisition by delivering a strong candidate experience, trusted interview feedback for hiring managers, and engagement for interviewers. The Principal Coordinator supports enterprise interview logistics, including facilitating and scheduling interviews. The role works with recruiting and business partners to meet operational goals, provide high-quality customer service, and improve processes using data and creative thinking. Success requires effective communication and influencing skills, close attention to detail, professionalism, flexibility, and strong ownership.

Requirements

• High school diploma, GED, equivalent certification, or military experience.
• Experience using Google Suite.
• At least 1 year of customer service experience.
• At least 1 year of interview scheduling experience or 1 year of Human Resources experience.
• Advanced Google Suite skills.
• Proven problem-solving, analytical, and decision-making skills.
• Willingness to work flexible hours based on varying recruiting organization needs.

Nice To Haves

• Associate or bachelor’s degree.
• 1 year of process management or project management experience.

Responsibilities

• Provide recruiting support services in accordance with Capital One’s recruiting support processes, standards, and systems.
• Support ad hoc and preset scheduling and management for the operation.
• Partner with recruiters to execute the interview process and meet operational metrics and objectives.
• Manage confidential files and other privileged information professionally.
• Prepare reports and files for business administration and reporting needs.
• Build and maintain relationships with internal clients at all levels.
• Use appropriate communication channels to influence and achieve intended outcomes.
• Demonstrate personal ownership, confidentiality, and flexibility, and adapt quickly to change.
• Handle escalated customer issues, applying higher-level expertise to resolve them quickly.
• Help management identify and implement process improvements that enhance customer experience or operational efficiency.
• Identify policies and procedures that may need modification or review, aligning them with current strategies.
• Monitor and coach for compliance with policies and procedures.
• Interact professionally and with integrity with all customer contacts.

Benefits

• Capital One describes its benefits as a comprehensive, competitive, and inclusive set of health, financial, and other benefits supporting total well-being; eligibility varies by employment status and management level.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED