Principal Clinical Specialist - Coronary - San Francisco, CA

Medtronic • Oakland, CA

7d • Remote

About The Position

Medtronic is seeking a field-based Principal Clinical Specialist to provide technical, educational, and sales support for its Coronary Renal Denervation (CRDN) business, with a heavy emphasis on CathWorks FFRangio. The specialist supports sales and customer-service objectives, serves as the first-line contact for daily CRDN operations at assigned accounts, and represents Medtronic to physicians, hospital personnel, and support staff. The role is remote and regional, but the employee must reside within the territory, travel extensively to accounts, and hold a valid driver's license and active vehicle insurance. Travel may reach 70% within regions; driving may account for approximately 80% of the time in the assigned territory.

The specialist supports the regional sales strategy set by the National Sales Director and works with sales representatives and managers across business units. The Clinical Specialist Manager and National Sales Director may assign primary sales responsibility when no other sales representative is assigned. The role also provides technical assistance during procedures and implants, responds to technical inquiries, and educates physicians and healthcare personnel through individual training, in-service programs, seminars, and symposiums. Additional duties include supporting staff and new-hire training, case documentation and follow-up, maintaining product and competitive knowledge, communicating with district personnel and customers, and performing related duties as assigned.

Requirements

• High school diploma and 11 years of clinical or sales experience in healthcare; or an associate degree and 9 years of such experience; or a bachelor's degree and 7 years of such experience.
• Must reside within the assigned territory and be able to travel extensively, including up to 70% of the time within regions.
• Valid driver's license and active vehicle insurance policy; driving record will be reviewed as part of the application.
• Ability to drive approximately 80% of the time within the assigned territory.
• Ability to communicate verbally and in writing continuously.
• Ability to lift up to 40 pounds frequently with both hands, including lifting from floor to chair or table and between surfaces at approximately the same level.
• Ability to sit, stand, and/or walk for more than eight hours per day.
• Ability to wear 7–9 pounds of lead for extended periods while in the operating room.
• Ability to use hands frequently to finger, handle, or feel objects, tools, or controls.
• Ability to use a mobile phone, PC, keyboard, and mouse effectively.
• Ability to bend, stoop, squat, and balance frequently.
• Close and distance vision, depth perception, and ability to adjust focus, including while traveling and using a personal computer.
• For bachelor's degrees earned outside the United States, a degree satisfying the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Nice To Haves

• Relevant industry, healthcare, marketing, or medical education experience focused on awareness and education or medical project management.
• Expertise with Microsoft Outlook, Excel, Word, and PowerPoint, and system tracking.
• Strong project-management skills and experience coordinating and executing marketing programs.
• Excellent interpersonal, written, and verbal communication skills.
• Excellent work ethic.
• Thorough working knowledge of medical terminology, medical procedures, and the medical device industry.
• Excellent customer-service and problem-resolution skills.
• Ability to build and maintain positive relationships with peers and colleagues across organizational levels.

Responsibilities

• Provide technical, educational, and sales support to help the district meet CRDN sales and customer-service objectives, with a heavy emphasis on CathWorks FFRangio.
• Support the regional CRDN sales strategy set by the National Sales Director and work with sales representatives and managers across business units to achieve business plans.
• Assume primary responsibility for sales when designated by the Clinical Specialist Manager and National Sales Director and when no other sales representative is assigned to the business unit.
• Represent Medtronic during procedures and implants, providing troubleshooting and other technical assistance.
• Receive technical inquiries by telephone and research solutions to product-selection issues and other technical questions about Medtronic CRDN products.
• Educate and train physicians, hospital personnel, and office staff on technical matters related to products and pacing through one-on-one sessions, in-service programs, seminars, and outside symposiums.
• Assist the District Manager, Clinical Specialist Manager, and in-house training department with training new Clinical Specialists and sales representatives.
• Provide training and resources that enable hospital staff to train their own personnel.
• Complete required documentation and customer-service phone calls during and following cases.
• Update sales representatives about cases and immediately notify them of issues or problems requiring follow-up.
• Represent Medtronic effectively to physicians and support staff regarding products, service, and support.
• Maintain current knowledge of CRDN, Medtronic programs, products and services, and competitive products.
• Maintain open and effective communication with district personnel, customers, and other Medtronic employees.
• Perform other related duties as assigned.

Benefits

• Competitive salary and flexible benefits package.
• Sales Incentive Plan offering incentive compensation for achieving or exceeding goals.
• For regular employees working 20 or more hours per week: health, dental, and vision insurance; Health Savings Account; Healthcare Flexible Spending Account; life insurance; long-term disability leave; dependent daycare spending account; tuition assistance or reimbursement; and Simple Steps global well-being program.
• For all regular employees: incentive plans; 401(k) plan with employer contribution and match; short-term disability; paid time off; paid holidays; Employee Stock Purchase Plan; Employee Assistance Program; and a Non-qualified Retirement Plan Supplement subject to IRS earning minimums.
• Capital Accumulation Plan for Vice Presidents and above, or subject to IRS earning minimums.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal
• Education Level: High school or GED