Principal AI Strategist

Miratech

4d • Remote

About The Position

Miratech is seeking a Principal AI Strategist to help organizations transform customer service operations through AI. This senior advisory role focuses on executive engagement, AI strategy development, roadmap creation, and business value realization across contact center environments. The strategist works closely with client executives, technology leaders, and Miratech delivery teams to guide organizations from AI vision through successful implementation while maintaining a vendor-neutral perspective.

Requirements

• 10+ years of experience in contact center operations, consulting, customer experience transformation, or CCaaS solution leadership, including at least 3 years leading AI, automation, or conversational AI initiatives.
• Strong executive communication and stakeholder management skills, with the ability to influence senior business and technology leaders.
• Experience developing AI strategies, business cases, operating models, and implementation roadmaps that deliver measurable business value.
• Knowledge of contact center platforms and AI technologies, including CCaaS solutions, generative AI, conversational AI, and intelligent automation.
• Understanding of AI concepts such as large language models, retrieval-augmented generation (RAG), AI agents, governance, and responsible AI practices.
• Ability to evaluate technology options objectively and provide vendor-neutral recommendations aligned with client goals.
• Bachelor's degree in Business, Technology, Engineering, or a related field.

Nice To Haves

• An advanced degree or relevant certifications.

Responsibilities

• Serve as a trusted advisor to customer experience, contact center, and technology leaders on AI strategy and adoption.
• Assess client environments and identify opportunities for AI-driven improvements across customer service, agent experience, workforce optimization, and operational performance.
• Develop AI roadmaps, business cases, and value realization frameworks aligned with client objectives and measurable outcomes.
• Lead executive workshops, demonstrations, and strategy sessions that translate emerging AI capabilities into practical business applications.
• Guide the definition of AI use cases involving virtual agents, agent copilots, analytics, automation, and agentic AI solutions.
• Partner with clients, platform vendors, and internal delivery teams to ensure successful execution of AI initiatives and alignment with strategic objectives.
• Perform other duties as may reasonably be required in alignment with the purpose of the role.

Benefits

• Comprehensive compensation and benefits package, including health insurance.
• Relocation program.
• Remote work flexibility.
• Professional development opportunities, including certification programs, mentorship and talent investment programs, and internal mobility opportunities.
• Opportunity to collaborate on impactful projects for global clients.
• Inclusive and supportive multicultural work environment with open communication and regular team-building company social events.

What This Job Offers

• Job Type: Full-time
• Career Level: Principal