Prevention Navigator Supervisor

Volunteers Of America Western Washington•Everett, WA

2d•$31 - $34

About The Position

The Prevention Navigator Supervisor leads a team focused on helping clients stabilize or obtain housing. The supervisor supports team members through regular one-on-one meetings and fosters a collaborative, empowering work environment. The role guides staff in motivational interviewing and conflict resolution while ensuring confidentiality and proper data management. It calls for a compassionate, organized, proactive leader committed to supporting clients and staff in pursuing housing stability and self-sufficiency. The supervisor manages a navigator caseload and coordinates client referrals from VOA Connect, ensuring timely contact and assessment. The position includes participation in biweekly leadership meetings, leading weekly team meetings, coaching and developing staff, and helping team members identify clients’ strengths and housing needs. The supervisor oversees service referrals, client-file maintenance, informed consent and data-sharing practices, and compliance with HIPAA privacy rules. The role also involves community engagement, outreach, and program presentations.

Requirements

Bachelor’s degree in a relevant field, or equivalent education and work experience.
Demonstrated experience in project supervision, outreach, marketing, and customer service.
Exceptional written and verbal communication skills.
Strong attention to detail.
Strong leadership and highly developed interpersonal skills, with the ability to collaborate effectively with staff and the community.
Ability to prioritize and work independently or with a team on complex tasks.
Computer skills, including proficiency with computer systems, databases, and Zoom, along with strong word-processing and typing skills.
Belief in alternative dispute resolution processes.

Nice To Haves

A minimum of 3 years of experience supervising, training, leading, and managing a team is preferred.

Responsibilities

Manage the navigator caseload and coordinate client referrals from VOA Connect to appropriate team members, ensuring timely contact and assessment of client needs.
Participate in biweekly leadership meetings.
Lead weekly team meetings to provide guidance and support and ensure alignment with program goals.
Conduct regular one-on-one meetings with team members to provide support, feedback, and professional development.
Help team members identify clients’ strengths and needs related to housing stabilization or acquisition through brainstorming sessions.
Guide team members in using motivational interviewing techniques to help clients develop strength-based housing action plans.
Demonstrate and promote problem-solving and conflict-resolution skills to mediate disputes affecting housing stability, and supervise, coach, and support team members in applying those techniques.
Ensure the team refers clients to a customized array of services to help them achieve their housing goals.
Supervise data-management practices, enforce confidentiality of client information in systems such as Kintone and HMIS, and adhere to HIPAA privacy rules.
Ensure the team explains data sharing among partners, obtains informed consent, and makes alternate arrangements for clients who opt out.
Supervise and maintain accurate, up-to-date client files.
Encourage team participation and engage in relevant community activities, including outreach and program presentations.